Melia Paris La Defense

The last weekend I had the worst experience in my life with a hotel at Melia La Defense. We arrived at 1pm and could easily check in. The problem was that when we arrived at the rooms they were not cleaned. All the mess and trash left by the previous guests were there. Back at the reception it was guaranteed that it was a communication problem between housekeeping and reception, because in their system the room was mentioned as cleaned. We are asked to wait a couple of hours for the room to be cleaned and disinfected because they did not have other rooms to our family. We decide to go explore the city and at 10pm, nine hours later, when we arrived back we received the keys for the same rooms from reception. When we opened the room’s doors we were in shock to found out they were not cleaned! They were exactly the same mess as in the afternoon. Disgusting, disappointing, upsetting! Back at the reception they apologized and found new rooms in some minutes. Nothing else besides this to compensate our frustration, disappointment and, for now on, lack of trust in the hotel services. Indeed it is a shame, because true to be told, the hotel is very well located and has comfortable and spacious rooms.