Novotel Bourges

The room was nice and clean and spacious for my husband, my 10 yr old son and I. No noise, blackout curtains, it has a gym, a business center, kids area, babyfut. Ths breakfast was amazing. We stayed for one night only and would definitely come back.

Excellent welcome for families. Toys and books available which is incredibly helpful. Book the restaurant if you want to eat there. Had no availability until 9pm which is obviously too late for young children. There are limited options nearby.

We booked due to previously good experiences with the Novotel brand. The hotel is excellent, there is a good pool, parking and loads of charging points for electric vehicles. The rooms are good. Our only problem was the service from the restaurant staff which slightly spoilt our stay. Having booked for 2 adults and 2 children on a half board basis in the restaurant we found out this didn't include the children at this point. Not a huge problem on its own but a surprise. There was a buffet starter option and 3 main courses on offer which were great, however my daughter aged 13 was disappointed she had to have this and wasn't allowed to order from the children menu which my 11 year old son was pleased to order from. She is 13 so arguably this is understandable but it was disappointing for her to have to wait (with the adults) over an hour for her main course to arrive whilst the children course arrived for the 11 year old almost immediately. In isolation none of these things would have been a big factor if it not for the fact we were ignored by the significant number of staff in the restaurant for long periods of time who seemed to find other things to occupy themselves with. Another couple we spoke to who joined later were having smiler issues with the service. There seemed no-one appropriate to speak to in the evening so we spoke to the reception staff on check out, the lady merely smiled at us and again offered no apology.

Refugee house next door fighting at night and not good for children to see. Staff friendly, rooms semi refurbished, but very hot and air con useless. Sheets a bit like sand paper too. Breakfast good and pool warm but hostile outside and fence has been covered in plastic to stop the view into this camp. Unfortunately from the top floor you can se straight in.

Staff were pleasant and helpful especially when called at 00.40 to complain about the terrible noise coming from the children's play area. Not very amusing when you've just driven 400 miles with 300 ahead of you the next morning. Receptionist was very apologetic and having heard the reception phone ringing again I assume (rightly or wrongly) that other guests were complaining. I strongly suggest that this area is closed at 22.30. Towels and bedding spotless as usual but the rooms and bathrooms are in desperate need of refurbishment. Secure car park with plenty of spaces.