Aubade Hotel

Straightforward hotel, near the seafront. We used it for one night before getting on the ferry. Which it was totally fine for. We stayed in the family room with two adults and two (almost teenagers) and there was enough room.

Gobsmacked. Even though I had the confirmation etc from this website the owner had given away our room leaving my husband and two young children stranded after a very long journey across France with no room for an overnight stay on one of the busiest nights in August before the ferry in st malo. I had booked the hotel ten months ago and had had several reminder of the confirmation from hotels.com in the lead up to our stay even on the day. But as it was a long time ago it was on an older debit card. The manager (who knew exactly who we were when we walked in and looked worried) has apparently tried my card on the day we were arriving and it was declined (she showed me the receipt). But rather than contact me or hotels.com to let me know and ask for an alternative card, she simply gave our room away. This website is asking for my review so it is obvious she never cancelled on the system.Completely unacceptable as with our booking she was not supposed to take the money until people stay. All she kept saying was “credit card not good” like a parrot. I rarely lose my temper but I have to say I was furious. She knew she was in the wrong but obviously she had got greedy. We luckily found a very nice (and cheaper hotel) in st malo old town which was very lucky as not many hotels have family rooms at short notice. To be honest once we were over our shock, we were glad we weren't going to be staying here as it was pretty grim on a busy junction opposite some sort of ship yard.