Renaissance Sharm El Sheikh Golden View Beach Resort

Staff very willing to help. Superb facilities and excellent food. Lamb chops from zin zina in the hotel the best I have ever tasted!! lovely treatments from the spa :) Good for families and couples! Loved ever moment! Have stayed there twice and will definitely be staying when we visit Egypt again!

Firstly I would not recommend this hotel to anyone the two major safety reasons! One the water leakage of the bathrooms top rooms go directly down and that can cause the property to callapse it happened on my stay and two days it was unoticed until I raised the complaint to the manager and i said I'll take it further!!! Poor maintenance...finally I get to change my room and junior insuite as bad as the upstairs! The sink of the kitchen moving the leakage under the sink the damp smell it was hurrendous! The outlook it looks luxurious but the internal is weak and dangerous!!! Looking at the property and resort it looks luxurious and a five star to be in and you feel safe!!! But it's the complete opposite below are the things I faced myself! The bellman broke my suitcase handle (Samsonite carrier) The bellman was careless and my daughters headphones snapped (from Japan) Two bags from Canada carelessly thrown and tore while pulling and throwing!! All on camera viewed by myself and the Manager Mr Muhammed Olymee he had nothing to say because in the first conversation he sugar coated it!!! And he easily brushed it under the carpet!!! The room wall leakage connected to the bathroom all was damp bubbles growing carelessly ignored for two days! The junior suite as bad maintenance as the rest The towels are filthy if you face them towards the light you'll see all the marks it seemed they are being sun dried and steamed not washed! House keeping as worse Waiting on hotels.com REFUND

We've stayed here around 25 times and I started going to the hotel in February 2006. We always look forward to our stay. Hospitality is always excellent, rooms are always superb and we always have a fabulous time, however long we stay. I booked with Hotels.com to stay in August 2021 and paid in full at the time of booking for myself and 9 year old son so check in was as smooth as usual. This was NOT the case with my recent stay in October 2021. I chose the pay at hotel for our all inclusive package and received confirmation of the price to pay (taking into account currency fluctuation) of $680.88 which included taxes and fees. The confirmation stated that this ALL INCLUSIVE rate was for 1 adult and 1 child age 9. Imagine my horror at check in when I was told this figure was incorrect and I would have to pay an additional $22 per night for my son's meal basis meaning an extra $176 for our 8 night stay. The hotel would not back down on this. Given that I was not charged extra for the SAME accommodation package in the SAME hotel two months previously I went to our room totally dismayed. Neither Hotels.com or the Renaissance hotel would accept responsibility for this additional charge. Eventually, after a very lengthy online chat with a second customer services rep I was initially offered a voucher for $140 which I refused.I was forced into a corner when I was told $170 credit voucher would be their final offer. I will NEVER return to this hotel based on this recent experience