Hilton Cairo Heliopolis

Hotel itself is modern clean and comfortable. The service at the front desk terrible. As a woman waiting next in line to check in a family of 4 at 11pm, the desk staff allowed a tour guide with a fistful of 20 passports to push in front of me even though I was clearly next in line, and then another man step in and get served in front of me again. I could not believe my eyes when another male tried to push in front of me from the side of the desk and the checkin man went to let him push in. I had to step up and say to the person pushing in “no way is this happening again, I have had two men push in front of me already, I was here waiting before any of you and it’s not happening again. You will wait your turn. Only then did the The checkin staff sheepishly take my passports to commence checkin. It was extremely rude and poor by the reception staff to let 3 men push in front of a woman and her family.

Excellent service! Thank you Rania and your crew! You took well care of me and my family =)

Clean, comfortable and helpful staff. I would stay there over and over plus would recommend friends and family to stay there as well. I felt safe at all times and the rooms were clean. Staff was very friendly and helpful. Perfect location just minutes from the airport.

We had an awesome stay here while in town. We brought our children and they gave us connecting rooms which was great. Their breakfast was one of the best we had while there.

My family and I stayed here as a stopover as we had a flight out of Cairo early the next morning. Check in went very well but tje general condition of the hotel is not well kept. The rooms are worn and outdated for a Hiton. The worst part is the staff expect a tip for everything. I understand it's the culture but it's very invasive and demanding