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Sheraton Santo Domingo Hotel

4 star hotel
Kids stay free
9/10 Excellent
(1003 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

The Sheraton Santo Domingo Hotel receives consistently positive feedback for its exceptional customer service. Families particularly appreciate the friendly and helpful staff, who go above and beyond to ensure a comfortable and welcoming stay. Many reviewers highlight the staff's attentiveness and willingness to assist with various needs, creating a positive family experience.

Guest highlights

The exceptionally friendly and helpful staff who went above and beyond to assist with all family needs.
The welcoming and family-like atmosphere created by the staff.

About the hotel

This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.

Nearby attractions

Located on the waterfront, Sheraton Santo Domingo Hotel is in Gascue neighborhood and is connected to a shopping center. Palace of Fine Arts and House of Tostado (La Casa de Tostado) are cultural highlights, and travelers looking to shop may want to visit Calle El Conde and Mercado Modelo. Larimar Museum and Trampolin Children's Museum are also worth visiting.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Outdoor pool
Refrigerator
Snack bar/deli
Soundproofed rooms

Wifi

Available in all rooms: wifi (usd 12 per night)
Available in some public areas: free wifi

Food and drink

1 poolside bar and 1 bar
1 restaurant and 1 coffee shop/cafe
24-hour room service
Buffet breakfast available for a fee daily 6 am–11 am

Spa

Body scrubs
Massages
Spa open daily

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Assistive listening devices in meeting rooms
Braille signage
Grab bar in bathtub
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Roll-in shower (select rooms)
Stair-free path to entrance
Valet for wheelchair-equipped vehicle
Visual alarms in hallways
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchairs available on site

Things to do

Fitness center
Full-service spa
Outdoor pool
Sauna
Shopping
Steam room

Outdoor

Bbq grill(s)
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Las Americas International Airport
24 km from this hotel
map

Reviews that mention...

Family Reviews

for Sheraton Santo Domingo Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

5 reviews

Review data

5 star reviews

80%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

20%

We have selected a sample of reviews which reflect what families have said about Sheraton Santo Domingo Hotel

Latest reviews (5)

M

Martha

9 Aug 2023 - 12 Aug 2023
reviewed on orbitz

1 out of 5 stars

They were horrible very bad experience I have a baby and they let me out waiting with a toddler crying after a difficult flight. The told me they couldn't accommodate me that night. When I have already booked and paid in advance. After 45 minutes they decided to give me a room with a construction view . I left to Catalonia hotel next morning.
R

Robert

4 Nov 2022 - 10 Nov 2022
reviewed on orbitz

5 out of 5 stars

Staff was extremely helpful and friendly. I loved the breakfast buffet.Benjamin made me feel like family and we will stay in touch.He really stood out over the rest of the staff.
I

Isabel

29 Jun 2022 - 6 Jul 2022
reviewed on orbitz

5 out of 5 stars

The costumer service it’s excellent. I travel with my family for vacation and I felt like home😍😍
E

Estela

14 Apr 2022 - 18 Apr 2022
reviewed on orbitz

5 out of 5 stars

The staff were extremely friendly and helpful, I particular Benjamin he assisted my family every step of the way. Provided services for two handicap people in our group. Also there was Orlando, he was there to direct and inform us about services in the area, and made sure all our requests were granted. The property was also amazing 😻
J

JESUS F

25 Sept 2021 - 4 Oct 2021
reviewed on expedia

5 out of 5 stars

Love the staff. Specially Mari. She cleaned our room daily. She made us feel welcome and treated us like family. God bless her.definetly will go back cuz of her.
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