a&o Prague Rhea

No AC in units even in private rooms. Too many kids screaming and yelling after 10pm

The hotel is located 5km far from the center of Prague but this is a good choice for family. The metro and bus stops are just 2-3mins walk. very affordable and you have few good restaurants nearby, me and my family enjoyed our stay..

I didn't reaslise the establishment is hotel rooms combined with a hostel setup. Which is fine however there were hundreds of kids milling about. The building has 21 floors. It is modern in terms of decor and was fairly comfortable in the room, however there is o air conditioning and it was extremely difficult to cool the room. The hotel should supply fans in the room has the ventilation is not adequate. The service / staff interaction was adequate how they lack hotel acumen and the level of service and care youbmay find in a "typical'hotel, just young kids on the payroll. They were more interested in jiking around with each other than in actual customer service. On top of this someone messed up or there was something sinsiter going on, when i was given my room key and found a male already occupying my room, when i apologised citing, a possible mistake on checkin... the chap instead of having a reaction like what the hell?! Just got up, dressed grabbed his phone and belongings and was in the corridor where i was waiting for the lift to go back to reception. However there was no way i was having that room without it being disinfected, made up etc The reception stated the computer was showing that room as vacant so that was impossible, however this happened and there slightly disconcerting. In any case i recived another room without any suprises.