Hotel Cuna Del Angel

My wife and I were on a romantic weekend get-a-way. This hotel was pleasing to the eye. Tastefully decorated, and clean. The price was reasonable for a hotel of this kind. The food was amazing, but also a tad pricey. The staff were very friendly and helpful. I would recommend this place to friends and family.

This property is a total disappointment. We had to find another hotel, because the property itself was unacceptable as a 4-star hotel. Firstly, most of the food we ate in the restaurant was disgusting. Secondly, the rooms are very dated and the lighting awful with “cool” (instead of warm and welcoming) light bulbs with very low lumen ratings, so at night the rooms felt like a set in a horror movie. They also waste copious amounts of water in the rooms, with shower heads and toilets that are heavy flow; there is so much water coming out of the shower, it’s almost uncomfortable. Thirdly, the pool and hot tub are unheated, with the front desk citing “because of the weather.” My sister got in a couple of times but it wasn’t comfortable. An unheated hot tub? I don’t understand. I had a screaming child in the room next to me on my second night, and the front desk was reluctant to move me, although they did. They also claimed to have “dealt“ with said screaming child, but the child could be heard from many places on the property, screaming at various times during the day and night. I’m talking about a young child, not a newborn baby, who needs food. Finally, the hotel refused to refund our money for two rooms for two nights, stating that it was because we booked through a third-party site. The woman checking out on our way out, who was also complaining, was also refused a refund.