El Mangroove Papagayo, Autograph Collection

Wouldn’t go back. Terrible food - a few other guests were sick from the Mediterranean spot (thank god for Haciendo Bleu 5 minutes away, ginger is great too). Drinks take at least 20 minutes. Unfriendly front desk staff (rest of the staff was nice and wanted to help but clearly work out of fear). It’s in a swamp, not the nicest areas around here. Bugs in all rooms. Weird vibes as half of this is an adults only resort and the other half is full families. The lighting (very dark and poorly pointed) and finishes are all junk as it’s falling apart (tile and decking were cutting many people in the pool). Strips of attitude that does go is pulling up like cheap carpet. I don’t know exactly how to put it in works other than a bad episode of the white lotus where you go to die. Luckily we made friends with a number of people staying and made the most of it but look around. It is not a Marriott grade resort,

We stayed here for a week as a family. Everything was exceptional. Despite construction in the neighboring area, there was no disruption. Staff was great. Location is excellent. A separate pool provided a nice escape for the adults and the kids didn’t want to leave the pool and play area all day.

Beautiful, new hotel. The D2D staff were nice and friendly. We travelled with 2 girls, age 4 and 7. I was disappointed that the kids club “guppies” wasn’t in service with no alternatives. It was listed as a service during the booking. We wouldn’t have stayed there if we knew. When I asked the front desk all they offered was an expensive 3rd party baby sitting service. I got the impression sometimes they’d prefer this be an adult resort. I travel a lot but don’t normally write reviews but I wish someone gave me the heads up about this in advance. Love Costa Rica and the people.

Had a wonderful stay at El Mangroove! Beautiful property, very nice staff, a tasty food. Great for families and couples. Would highly recommend staying here if you want an upscale luxury experience!