MS Pacífico Chipichape Plus

I stayed at this hotel for 7 days. Overall my experience was poor based upon the solutions offered my management. The first 3 days I stayed in a room with a restroom that did not function properly. My family and i was forced to use the restrooms in the lobby. After multiple attempts to unsuccessfully fix the restroom I was finally moved to another room. The second room was much better until the second day when loud noises began to come from the Air conditioning unit. A day thereafter, the Air conditioning unit began to leak water on to the wall and floor. Management was advised of the issue and again refused to come up with a better solution than simply stating that they were sorry. At check out i requested that a 10-15% discount be subtracted from my bill as compensation. Management refused. I moved my family to the Sheraton in Barrio Grenada on 10/29, and had a fabulous stay there for the remainder of my vacation.

Our stay in Cali was great the wife connected with many of her family members. First time back in 22 years. The location was convient to all. Walk to restaurants and mall. Will be back