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Park Plaza Santiago

4 star hotel
Kids stay free
8.2/10 Very Good
(824 verified Hotels.com guest reviews)
See verified family reviews (2)

About the hotel

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, 24-hour room service, a business center, and concierge services are onsite.

Nearby attractions

Park Plaza Santiago is located in Providencia, a neighborhood in Santiago, and is in a shopping district and near a metro station. Vivo Panorámico and Costanera Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Sculpture Park and San Cristobal Hill. Looking to enjoy an event or a game while in town? See what's happening at National Stadium or Hipodromo Chile. Spend some time exploring the area's activities, including a ski shuttle.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
24-hour room service
Free buffet breakfast available daily 7:00 am–10:30 am

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)

Things to do

Fitness center

Conveniences

Banquet hall
Elevator
Front-desk safe
Reception hall

More

Smoke-free property

Nearest Airport

Airplane
Comodoro Arturo Merino Benitez International Airport
17 km from this hotel
map

Reviews that mention...

Family Reviews

for Park Plaza Santiago
star-fullstar-emptystar-emptystar-emptystar-empty

1.5 out of 5 stars

2 reviews

Review data

5 star reviews

0%

4 star reviews

0%

3 star reviews

0%

2 star reviews

50%

1 star reviews

50%

We have selected a sample of reviews which reflect what families have said about Park Plaza Santiago

Latest reviews (2)

s

shahzado

10 Jun 2024 - 13 Jun 2024
reviewed on hcom

1 out of 5 stars

Hotel charge 40$ extra to early check in . When email they never mentioned that extra . Food is bad Same food everyday , can’t take it to room , no coffee or water in room , shower tub is for baby’s . Old and worn out property
J

Jonathan

Invalid Date - Invalid Date
reviewed on hcom

2 out of 5 stars

This Hotel was a massive disappointment. We booked the day before but their antiquated booking system meant that we didn't appear on it until after the wkend. So when we came to check-in there was no sign of us. There were no apologies made for the +30mins delay while checking in and we were made to feel that it was our fault. We didn't even know if they had a room for us until right at the end. The manager does not have the correct attitude towards his guest to run a hotel. The hotel's AC system either gives hot or cold depending on the season but not both. Our stay fell at the end of the winter so the system only gave hot air. The days were warm so the room was very hot as a result with no way to cool it down. The windows were open but this was not enough to give us a good sleep. The water shut off in night and was brown by the morning. The manager offered no apology and said he would call maintenance to find out what happened. We received no explanation.The biggest disappointment was the pool -one of the reasons we booked this place was so that we could take our baby swimming but when we went there in the morning, we found that the entire pool had been set-up for a meeting with people in suits arriving to sit at the tables around the pool. I went asked when it would be finished but it was from 10am-6.30pm. I wasn't given a reason why they were in the SWIMMING POOL and not in the meeting room. Nothing about this place is 4* except perhaps the friendly chap on the front door
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