Novotel Santiago Providencia

Generally, my family was satisfied.

Nice location and good breakfast. Very small rooms, uncomfortable beds, we booked for 2 adults and a 3 yr old for a king bed and sofa bed and no pillows or blankets were provided. Same for the extra towels. We had to request for extra towels every single day. Additional to this, there is a travel agency on their premises, (not from the hotel though) and they sold us a $330 usd trip to Embalse del Yeso, a place which is closed due to high risk of rocks falling into the small road, we didn't noticed until we realize the danger we put our family in. No advice of this danger was mentioned when the offered the private tour. (Which consisted of a taxi driver rather than a tour guide.) He was a good guy but not the professional guide you would expect. Definitely not a 9/10 as shown in Expedia.

It was a very comfortable property. Close to good shopping and great restaurants. The rooms are modern, clean and comfortable. The staff is pretty accommodating and helpful. Normally, I stay with family when I am in Santiago, Chile; but, the next time, I am looking to stay at the Novotel Providencia.