Radisson Hotel & Suites Fort McMurray

This Radisson Hotel are thieves. They Over Charged me $130.00 for a booking I had cancelled well before my time I showed up and then charged me for not showing up for my actual booking I WAS THERE FOR!!! They refuse to pay back my money from their overcharge. Not only was their service completely useless and hotels.com was no help to rectify the over charge. So now I am left wondering why I even book through hotels.com also. The pool was also under construction when I checked in which was the reason I choose this hotel and no where did it state that it was under construction. Once again costumer service did nothing to help rectify this but instead OVER CHARGED ME for my ROOM. I hope the $24,000 per year this hotel losses from this small amount they stole from me makes them so so happy. None of my kids teams will EVER book here again.

The hotel was great, however we chose this hotel for the pool and its availability was very limited. It was booked during the day and evening for baby swim classes. Basically unavailable in the morning and from 4-7pm. They would not run the slide untill aftwr 8pm and the hot tub was broken. Very disappointing for the kids and a huge deal beaker as a parent.

Hotel was decent. Only issue was one bed mattress was broken? It had a huge sag making the one side unsleepable. Possibly broken spring. Otherwise it was a decent place. Pool was good but water was very cold. Would be nice to have complimentary breakfast but McDonalds located across the street convenient for families with kids.

We arrived to check-in and was told they would call by 2 to check-in. I had ro call them to see if we could check in at 215. We checked in and went to the pool. The smell was so awful i propped the door open to try and get some fresh air. I went to the front desk to complain. The man told me that he would open the emergency exit. When i got back to the pool, my granddaughter was coughing and throwing up. We all felt awful after this swim. Sore throat and trouble breathing, nobody told us why it was like that and should we seek medical attention. The chemicals were so strong our bathing suits are ruined. Later that night we went out. When we arrived back there were 2 ladies at the desk, not one even acknowledged that we were there. 6am comes around and someone from the front desk called my cell phone to ask a question that had nothing to do me or anyone in my room. We go for breakfast in the restaurant in hotel. I sent t my meal back 3 times before i left not eating. This trip was totally ruined by the stay here.... I had not seen my grandkids in 3 years and all of this happened. I expect to hear back from you asap

We stayed here this weekend and the property is very nice. Only inconvenience was there was a bunch of pre teens / teens unattended in the pool area, throwing their shoes in the pool and across the room and against windows. They were standing on the water slide and they had McDonald’s ice cream and threw it down the water slide and their drinks and shoes were thrown in the pool. Me and my family were unable to use the pool and water slide which is why I came to this hotel. I went and told the front desk and the guy came in but the kids were still standing on the slide and even tho he talked to them nothing stopped and then a parent finally came in asking if they are behaving themselves and we said they’re pretty crazy to which he carelessly told the kids and nothing stopped so we went back to our room. Very frustrating I should have asked for a refund and switched hotels as when we went back to the room the kids were yelling down the hallway and in the exercise room. It seemed as if they were part of some sports team as there was a large number of them. Was very disappointed they were not told to be removed from the pool area. Also when scanning the QR code in the room it said restaurant was open until 11pm but actually closed at 10pm. So we drove across the street to the McDonalds.

Not much to like except the lobby, its beautiful. The pool is decrepit, paint chipped and flaking, rust, mold, etc. The first night we tried the pool - with ourc5 and 2 year old grandsons - a couple came in with a atereo and blasted it so loud we couldnt hear. Then they started making out right in front of the kids, they were so drunk they were out of control. There is no way for anyone who is moderately handicapped to get in or out of the pool. No breakfast included and the reztaurant had incredibly limited options.

The room was clean and comfortable. They had sleep number beds that were broken, and the pool needs some maintenance. Also noise from the hallway travels easily into the rooms and can be loud. Pick a room at the end of the hall if you have younger kids that sleep earlier.

The front desk staff were super helpful and friendly. We were there for a baseball tournament and the kids loved the pool. Everything was really clean and bright and welcoming.

The reason for our stay at the Radisson was so we could use the pool for our son's birthday. Check in took longer than usual. When we got to the room my son used the washroom, the toilet started pouring water out of the tank on top of the toilet. We had to bring our stuff back downstairs to change rooms. As this was the only style of this room available (2 queen beds in the main area and a bedroom with another queen bed), we had to downgrade to a room with one king bed and one queen in a bedroom. We were not given any type of discount for having to downgrade. Next we headed to the pool, my son really enjoyed the waterslide. When I got in the hot tub, my legs instantly got itchy. We were informed by another person staying in the hotel that the pool/hot tub was closed most of their stay due to chemical imbalances. He also mentioned there was no hot water in the hotel. We assumed these issues were all fixed as we had not been informed of them upon check in. When we got back to the room, I wanted to give the kids a bath. There was no hot water, it was slightly warmer than lukewarm at best. I was mad that we were not informed of the water issues when we got there. The next morning my husband brought my son swimming again. When they were still in the pool, maintenance came in to shut down the hot tub once again due to a "chemical imbalance". My son later that day developed a rash all over his body because of it. He still has the rash the next day!