Regnum Bansko Hotel & Thermal pools in Banya

This is our fourth time to stay in this hotel, but first during summer. Everything was perfect as always, stuff is always friendly, beautiful spa and massages, the outdoor pool was great. Perfect hotel for families, either during the winter or during the summer.

Great stay in a 2 bed apartment for a family of 4 ski holiday. Great location for the gondola (10 min walk) and well located for local bars and restaurants. The spa is great and all the family relaxed in there after a day on the slopes. The food in the restaurant and bar was very nice, great choice of food daily for the buffet breakfast! I would recommend the Regnum

The hotel was just perfect. woman in the reception was very kind and nice. our room was upgraded to a room with mountain view. room is big. well equipped and was very clean and nice. Spa area is just perfect. heated pool was great for our kid and also for us. Jacuzzi and Sauna were fine and all of this was a pleasant experience after day of hiking. The hotel also offer Thermal pools in the next door village.(Banya) and it was just great with hot water and good food and vibe. breakfast was OK. coffee can be better. Definitely a place to be back.

The hotel was very nice, with helpful staff. This place was great for my 3 young grandchildren (8,6,4) they loved the waterpark, unfortunately the organised activities at the park were not to the written program and the only animation staff wasn’t very lively or that interactive with the children, but the slides and the pools were a hit! We stayed in a grand suite, it was spacious and had everything you needed except there was no air conditioner in the smaller bedroom so it got quite warm at night and the bed was quite hard, the cleanliness was super. The spa area was also great. The breakfast was plentiful but not amazing, a lot of the food wasn’t very hot and the bread was stale, all the waiters were great. We ate lunch and dinner at the hotel and that was great, the spaghetti bolonaise was fabulous! The hotel wasn’t too crowded which made for a very pleasant stay, not sure how we would go in the winter.

The room was hot and didn’t have AC… only living room had the AC which wasn’t enough. The outside pool was too busy, and the bar/restaurant didn’t have enough staff… dirty tables, and the food was late. 2 same pastas for the kids were served 20 mins apart, wrong salad, and forgotten French fries . Hire more people