Rahoff

Excellent family run hotel, great room with balcony and view of the mountains. Homemade cookies on arrival, local advice and a breakfast for kings, 8 min walk to town outstanding

The owners of the Hotel Rahoff treated our family like a part of their family. They picked us up at the airport, gave us a quick tour of Sofia, and even had food waiting for us when we arrived in Bansko around 11pm. Anything we needed, they were there to help us in any way possible. The food was great, the rooms were clean and comfortable, and their New Year's Eve party was amazing. We will definitely be returning and staying at the Rahoff again.

The english speaking owners of this cosy hotel and the low price and great personal service makes this one of the main reason why I gave it such a high marks.I highly recommend this family hotel and will stay there again when in Bansko for the Ski World Cup, Golf at Pirin Golf center or just vacation.

The service in this hotel is second to none, Krasimir and his wife are so accommodating between sorting out our ski gear, driving us to the hire shop, sorting out a trip to a local spa and driving us there and back, the whole family hosting us for a fantastic homemade meal down to even lending us a plug converter when ours broke. They went over and above for us and it made the trip so much more enjoyable. If you are going to Bansko, you should stay here! We will definitely be returning!

The good: The owners are delightful, they make very good food and excellent wine, and they made us feel welcome and at home. They went above and beyond to show us a reputable rental shop and the best hot springs, and made the holidays really special. The skiing is close enough to walk, and there is a jacuzzi and sauna on site. The main strip of bars/restaurants is close, but not so close that it's noisy. The bad: The service to the room was varied widely during our two week stay. The heat isn't on from about 9:00 to 15:30, which is problematic when the high is -7 degrees C. We had to ask repeatedly for towels, firewood and clean dishes. The hotel was fairly empty when we arrived, but filled up in our second week, and the result was it lost some of the charm. With the families that arrived and their liberal use of the common spaces, it also became very, very loud. Most irksomely, our "luxury room" had some kind of plumbing issue, causing the entire room to smell like mold.