Windsor Marapendi

Very friendly staff, very helpful. Breakfast buffet was very good. luxurious accommodations, incredibly clean. The one thing that I did not like was that they were terribly strict on visitors. I had a family friend come over to pick up some gifts or their family and have some private conversation. They were on the phone immediately to insist that the guest must either register as an occupant or leave. Even though the gift pickup and conversation would not last 30 minutes. I understand security (and appreciate it), but there was no risk or anything untoward here. There ought to be some consideration for the human aspect

Clean comfortable room with very little noise, just a few kids in the hallway once in a while. Great safe location with readily available transportation.

First time on vacation to Rio De Janeiro with my family. Absolutely loved this hotel! Beautiful decor, very clean, upscale, and wonderful service. The rooms are spacious and the beds super comfortable. I highly recommend it.

Our stay at the Windsor Marapendi for 4 nights was excellent. The Barra da Tijuca beach is just across the street. The neighborhood is very safe with lots of dining options and the Barra Shopping Mall close by. The hotel has a very nice rooftop pool and bar with excellent view. The breakfast menu was excellent and the 6am-10:30am time was very convenient. We ate dinner at the hotel restaurant once and it was okay. The hotel allowed our group of 8 to check in early upon arrival. The Quarto Familia Plus, 2 quartos unit was excellent for each family of 4 since it had two separate bedrooms with a common entrance and was spacious. The hotel is some distance from the airport and town center but the nicer neighborhood more than makes up for that disadvantage. Uber and taxis are relatively cheap in Rio. Also, the hotel can facilitate hiring tour guides for the day and those are also not crazy expensive! Check out time is 12 noon which can be extended to 2pm based on availability but late checkout is guaranteed if you have Hotels.com Gold status. Management and staff are attentive and the following staff deserve special mention-Matt at front desk, Juan, and Francisco (at reception), for making our stay even more pleasant. The management even had a birthday cake delivered to our room for my daughter. We would certainly stay here again and recommend the hotel as an excellent choice for a Rio visit!

I had 6 reservation I payed up front, at check in they tried to charge me again I told my parents to go to another place, I received a call from 10 minutes later saying was a mistake and it was payed my parents didn’t want to go back and my experience was marked by that inconvenience since the reason I come to Rio is to stay with my family. For a 5 start hotel I expected more than be charged for something I payed for already.