Radisson Barra Rio De Janeiro

We had reserved 2 family rooms months ago, when we arrived they had an airline that extended their stay the same day that had our rooms so we got separate rooms travelling with children. We were then promised a new room, went out for the day on a tour and when we came back the room was given away. We then tried to eat in the restaurant, the waitress was inattentive, rude and the food took 70minutes to come! Did I mention we have small children, no one cared. And when the food arrived half was wrong. For all problems they refunded us the money for half of the food, that was it. On top of all we had to spend time chasing the manager as they did not come back too us even though promised. Rooms worn down, poor standard!!

The cleanliness of the room in general, bathroom, towels, etc was poor. We waited over 30 min to check-in and same during checkout. The breakfast variety left a lot to be desired. Took time for family of 4 to be seated, and usually the table was not cleaned. No towels available at the pool; no internet in the room, took hours to open Netflix; plumbing issues with the sink and toilet, we had to call several times; the elevator programming is total nonsense. I wouldn't be returning to this property or recommendto friend.