Itz'ana Resort & Residences

Beautiful property and friendly staff, it was a great place to start our family vacation. Be ready for Belizean time for your meals, they are no rush and relaxed as you enjoy dining on property. While our kids (9 and 5) were probably the youngest ones on property, they never felt out of place and enjoyed exploring the beach or grounds while we enjoyed the pool or longer meals. Our beach view villa was plenty big for a family of four, the kids enjoyed the plunge pool and outdoor shower and bath. The W/D was nice to have!

I cannot say enough wonderful things about our week stay at Itz'ana Resort!! The property is truly exceptional and very well maintained. We swam in the pool every single day, the restaurant food is delicious for all meals, and the bars (inside and at the pool) serve amazing drinks. The staff was incredible. They were so friendly to us, the service was top notch, and they got to know our 3.5 year old son so well. They were great to him everyday! The resort has daily activities that you can sign up for, they will help you with booking excursions, and the beach has fun activities like bean bags, hammocks, volleyball and kayaks. Our room Deluxe Room was gorgeous overlooking the property and they did a great job of cleaning it everyday. They had a little bit of construction going on and needed to access our room, so we were upgraded to a Beach Loft for the last two nights which was a wonderful surprise. They picked us us from the airport and brought us back at the end of the stay. I wish we could have stayed for longer than a week! I would recommend this resort to anyone coming to Placencia, including families with kids!

I'm really disappointed in our stay at Itz'ana in Placencia. The Wifi was not working during our entire stay. When we arrived, other guests said the internet was broken for over 1 week. My husband was supposed to work for 3 days during our stay and the internet never turned on. The front desk kept assuring us the internet would be fixed "in a few hours" but it never got fixed. The air conditioning in common areas was broken. Our room key cards never worked. Each time the front desk would reset our key cards and they would never work. We would spend 25 minutes walking back and forth between our room and front desk to try to get into our room. This was a huge headache since we had a baby and needed to get into our room. Another guest had the same issue with her room key cards. The property is beautiful, but when the Wifi, Air Conditioning, and room key cards are broken, it creates a miserable stay. Many guests were trying to work and were unable to get internet for over 1 weeks.