Diamant Suites Brussels EU

It was nice that the man behind the desk called at like 6 if we would make it before the check-in time. However i had to tell him 6 times that we would be there before 10. The check-in went alright, it was quick and easy. However, i booked two rooms, two months in advance. And somehow we were on 2 completely different floors. Luckily both guests from the rooms were adults, but it is odd that if you book two rooms under the same family name that you get separated. The rooms were okay. The carpets were really gross, and the kitchen was apparently paid for extra, not included in your stay like Expedia made it sound like. The road next to the hotel was loud, but that is normal for a hotel next to a public road. Room 305 had weird stains on the bedsheets, and room 504 had loads of hairs (not ours), and someone's nails in the bed. The bathroom was clean and neat though, but that was about everything that was clean in the room. The weirdest thing was that the doors could not close properly. 305's door could hardly close properly, at least 2 fingers could be pushed between the door. 504 had one finger pushed between the door, and the second lock could not be clicked on normally without having to put your full body weight at the bottom of the door. It felt unsafe, considering all t hat stopped the door was a simple magnetic lock and a passcode. Not your usual card key or key itself. We slept light and with a chair in front of the door due to this. It's... Ok? Could be better!

We didn’t realize until we checked in that cleaning service only once a week. No one around to ask for swapping towels. The carpet was spotted and dirty throughout. The hotel needs an overhaul of cleaning! We will not recommend to family and friends.