Sofitel Bahrain Zallaq Thalassa Sea & Spa

Rooms are of a very good size. Very nice bathroom and in good condition. Unfortunately there were some issues with the booking. Whilst I booked a room for 2 adults and a 5 year old (age was clearly stated) and paid 350£ for bed and breakfast for one night, we were informed when arrived at the hotel that if we require a bed for our child that there will be an extra charge of about 30 quid or if we wanted a free baby cot. Again the room was for 2 adults plus one child and there was only one king size bed. No couch no nothing for a child to sleep. When I contacted hotels.com they told me oh yes you need to pay extra £30 for a childs bed which is so bizarre since the room we booked was for 2 adults and 1 child. In addition, the room didn't have enough towels or enough toiletries to cover the needs of 3 people. Service at the restaurant was outstanding, very attentive. The hotel has a very nice swimming pool and the beach is private and very clean.

Hotel is in a lovely setting on the beach but is masquerading as a 5 star hotel. We were staying as a family for a winter sun break, whilst we were there the hotel was hosting a big wedding over many days. The noise level from this was completely unacceptable on many occasions (stacks of speakers and very loud music), public areas of the hotel monopolised, set up taking place at night causing sleep disturbance and hotel staff generally prioritising the wedding. Mattresses on Sun loungers were shabby as were many pool towels. No service at pool bar. Service at Breakfast very hit and miss. Friday brunch also very loud, disturbing attempts at relaxing by the pool. Really feels like the hotel prioritises making money over guest satisfaction. Club Millesime was good, great service from Hanna and Michelle.

We stayed at SOFITEL as a family and we unfortunately experienced several hiccups: -We had clearly booked a room for 4 people, yet the room did not have enough beds to accommodate us all. We were given a cot, which was barely fit for our 2 year old, and we were CLEARLY told by the hotel staff, that they expect us to accommodate our 5 year old in our bed in a rude manner. With no efforts whatsoever in making a bed available for him. -We were told we were upgraded, yet the room simply matched our booking. -The lifeguards by the kids' pool were constantly using their phones and wearing earphones, raising great concerns for our kids' safety. -We asked for beach towels, which came about an hour late. This made it quite inconvenient for us to make sure our kids were not freezing when they came out of water. -Inside the room, the light on top of the toilet mirror loosened and fell on my wife's head. We called the reception, they sent a technician to fix it, who also left the toilet in great mess afterwards. -On a peak, Eid break, the resort had chosen to use very toxic paint to paint and maintain the roads leading to the pools. -Worst part of all was, upon checkout we discussed all our concerns with the Guest Relations officer on April 27th, whose simple answer was to us: I am not aware of all this, and I will have to investigate. It is quite sad that the resort's beauty does not match its terrible service, and that we truly did not get value for our money.

Family with 2 small children. (+) Kids club was very good, as was the splash park. Hotel was very pretty and pristine. Room was nice. Breakfast was good, though the service was friendly but slow. (-) Hotel towel system was very wasteful which given Sofitels general environmental concern was surprising.

Stayed overnight following Christmas Day Brunch, great experiance and atmosphere, enjoyed by the whole family.

Amazing experience and staff at the kids club are great. My kids always wanting to go back to this hotel just to spend time at the kids club with them. They make sure kids are active and guide them through many activities during the day, so they don’t really want to leave

Great beach - pool area with lots of activities for the kids

Excellent stay with great number of activities for the kids