Altwienerhof Aparthotel

We had a flight delay that caused us to get to the hotel at 1am, we’ll after the closing at 11pm advertised on the website (and sent by email that day but that we didn’t get as we were travelling). We buzzed on the locked door and the manager of the hotel came out (obviously we had woken him up) and gave us our keys letting us check in the next am. They would have been well within their rights to leave us stranded as they are a small hotel and could not be expected to have a 24 hr front desk. Excellent customer service. The rooms while old, are very spacious (more like a suite) and in great state of cleanliness. The bed is huge and comfortable and it was very quiet. The breakfasts were excellent and the service impeccable. We felt like family and loved our time there. It is right across the street from a subway station and you can be anywhere in 20 minutes. Very convenient to both the airport and old town. Would repeat next time we’re in Vienna for sure.

We enjoyed our stay at this hotel. Both my girls enjoyed the sense of space in the family apartment. It had interesting traditional features housed in a traditional building. The surroundings or neighbourhood is not very attractive but it is conveniently located very near to an underground tube station. Any requests made to staff were accommodated. The rooms were cleaned daily to a very good standard. The spread for breakfast was varied and good. My daughter was sick one afternoon in the hotel lobby and the gentleman at the check in desk dealt with it very professionally and without any fuss. It was a nice quiet oasis to retreat to after a busy day of sightseeing.