Pagoda Resort & Spa

The hotel is a bit dated but it’s good value for money. We stayed in a family room with two en suites.

Reception rude and not willing to assist or provide information. Multiple items broken in the room asked to get washing machine fixed and maintenance put tape over drain leak which made leak worse and flooded our bathroom. Plus there was still an error code up for a broken solenoid that maintenance didn’t even look into Power point not mounted to wall correctly, toddler could of easily touch the back of the power point and got a shock Asked for information on the laundry service once the washing machine failed to be fixed and got told “the information is in your room” which we couldn’t find.

Chose this hotel due to proximity to my father's nursing home. It felt like a has-been living off some legacy reputation of being a nice hotel? I found the staff unfriendly and quite snooty. My ask for a slightly later check-out dismissed before I finished speaking, despite it supposedly being an option with my VIP Gold status. I think the bottle of wine in my room was the amenity but no way of knowing - no note or confirmation. The room was fine, roomy and comfortable enough for multiple nights stay, although very odd to have shower inside a jetted tub. The wifi was good enough for work calls but the TV setup was archaic, with no internet connection - no way to connect to Netflix or anything similar or even to connect my own laptop. The elevators were the slowest I've ever ridden in a 1st world country. My family came to me for lunch, we had 7 people and spent significant money on a meal where 1 person didn't even get served with the rest of us due to staff order mistake (they didnt count if they had the right number of meals for people?). There was only 1 other table in the entire restaurant and we still couldnt get good service. There are a lot of accommodation options in Perth, I won't stay here again.

Stayed a few times n the location for night out in the city or family outings are perfect. Facilities i.e. pool, spa n restaurant always on point. Lately i did find sum staff a bit unreasonable, i requested a balcony on check in was told straight up NO, i wouldve appreciated "well look into it" overall stay...enjoyable!

Great stay, can't wait to go again. The two-bedroom is a must and our dinner with cocktails was lovely, plus the staff were wonderful with the kids.