Pullman Melbourne Albert Park

Not as luxurious as the price is. Parking was ridiculously expensive at $25 per night for our 3 night stay but you can only leave once a day or valet parking at $40 and you could leave anytime. Swimming pool is disgusting and not nice to swim in, it has gunk on top. Rooms are too hot and despite many of requests as the air con was stuck on 23 degrees no one could fix it as we were told that the air con system is too old and the lowest they’ve ever seen a room is 19 degrees. But when you have a family of four in a family room no one gets any sleep as it’s too hot. Beds were also old and uncomfortable. The first night we opted to eat in the restaurant downstairs and the staff kept muddling up orders or not communicating when they knocked off shift and we had to put our order in again after 30 minutes of waiting and they said the person who we ordered with hadn’t put it through. It’s a real shame as with a few basic tweaks it could be a really nice stay but we were left feeling short changed for the money we had just spent.

The Pullman is a great place to stay for the whole family. Kids love the pool and the gym is fantastic. Rooms are really lovely and the beds in particular are super comfortable. The buffet breakfast is a hit and has lots of options for everyone.

We were attended to be Benjamin during check-in with excellent service and speed. Location is great - opposite the Albert Park and within mins drive to shopping and attractions. Room is relatively good sized. We took the family room for a family of 4 with 2 young kids. Ample space for luggages. Pillows were too flat and uncomfortable / mattress was great though. We found the trashbin unlined and left on the table when we returned to the room on the 2nd day, it’s unhygenic as the coffee machine / cups are also placed on the same table. Housekeeping line is perpetually unanswered.

Great hotel to stay at with a young family

It was a terrible experience. We have two young children, and the noise level from a business function was unbearable. The whole room was shaking like the centre of Disco from 9pm to 12:30 am. I don't understand why the particular room was given to us, as they must known about the business function and we have two young children who need to go to bed early.

Air conditioning was faulty and the room was extremely uncomfortable and hot. Tried to open the window to let some cold air in but it hardly opened for safety reasons I presume. Room was very old, pillows were abnormal. Far from being 5-star quality. Swimming pool yesterday was packed with unsupervised children running a muck - and they were also causing chaos in the gym. This morning the pool was closed for maintenance, which was inconvenient. Won’t be staying here again.