RACV Torquay Resort

After being in lockdown for two years we finally had an opportunity to go on our first family holiday with our four kids. From the minute we arrived we were majorly disappointed. The man at reception when we first arrived didn’t tell us about any facilities or where they were until I asked. It was our first time there at the resort. He then refused to take our bags up to the room and said we had to do it ourselves. When I explained we couldn’t fit the trolley on the elevator with us and our four kids he then sent someone with our bags around twenty minutes later. We had dinner at the restaurant on our first night there and the service was disgusting. The waitress argued with us about a free ice cream when we had already said we were happy to pay for it but continued to make her incorrect opinion known before she realised I was actually correct and no apology given. We left our cigarettes and lighter on the table and left only to return five minutes later to argue with several staff members. We were humiliated and laughed at by staff only for the first waitress to pull them out of her pocket 15 minutes into me being so upset at the whole ordeal. We also took the kids out to playground at 6:30 the next night only to be locked out there. The maintenance man locked the door without checking if anyone was out there and went home early. When we rang reception to ask to be let in she advised us we needed to walk around the entire resort with one child needing the bathroom.

Absolutely fantastic! Incredible staff service. The rooms were extremely comfortable. A great ocean view with the golf course in the forefront. Played a great 9 holes, with option to play 18. Such a wonderful experience, especially because it was my husband’s birthday. Everything was in tip top shape. We loved the spa down at the pool. So easy with kids too. Will definitely go back. Access to Torquay main beach was easy, and we had a great time surfing and with the SUP