Pelican Waters Resort

It was filthy. dusty, mouldy. Disgusting old, saggy beds. Bathroom like a sauna as fan made noise but didnt work. fridge unclean. No service to room, we were there 3days. Dirty cutlery. which was dependant on previous people to clean. Drain in shower slow to drain.. No chef in restaurant, children cooked breakfast. i lobby empty glasses sat for hours.

Good service from the senior staff especially at the front desk, junior staff however very hit and miss especially around the cafe near the lobby a few of them seem disinterested and dont want to particulary be there it would seem this needs to improve especially with the pricing on basic food such as rolls and sandwiches i dont mind paying overs but the service from junior staff needs to improve.

Felicity on reception made our stay. I was travelling with my child and unfortunately our room was next door to an extremely loud group of guys. When I asked to move rooms, she quickly managed the situation and got us moved into a different room. I was sleep-deprived and because of her, my daughter and I both slept extremely well. Thank you so much Felicity! You are a huge asset to Pelican Waters Resort.

The location and outlook are superb. It's lovely to hear the birds in the trees. The room was lovely and clean when we arrived. There were however a couple of problems with our stay unfortunately. The air conditioner was very loud so we turned it off at 3am and opened the door which was pleasant being May. It would be hard to sleep with in the middle of summer. The pillows were uncomfortable - all 7 of us agreed. It was often difficult to find someone in reception and the wait was long between customers when it wasn't busy. Hard when you're in a hurry. More efficiency needed here. We arrived back from a wedding at midnight and our kids were unable to get up the lift and into their room. None of their keys worked. Fortunately there was a night manager on duty who let them in. Their room was a 3 bedroom apartment and they did enjoy the size of it. it was palatial. Fabulous for an extended say I would say.