Desert Gardens Hotel

The staff at restaurant Mangala offered us that they can charge the amount to my room account and we agreed to do so. Also, I advised him once again upon exiting the restaurant just in case to change it to my room. However, he (or other male staff) called my family’s room to come immediately back to the restaurant to pay. I was taking a shower at that moment so it took some time for myself to call them back (I do apologize for the delay and for my non-English speaking family couldn’t explain properly). He called us again and again and when finally I answer the phone, his words were: “Are you coming? We cannot close the cashier!!” It’s not the words a professional hotelier uses to guests no matter what happened. Also it’s not guests’ business that they cannot close the cashier and, in the first place, isn’t it the male colleague’s fault that he forgot to change the amont to room?? In the last evening, the entire family was disappointed and promised we would never recommend this property to friends. To note, the receptionist suggested me upon checkout to send a copy of my bill by email but I have not received it yet in the past 10 hours.

We had a great stay at desert gardens but would have preferred an interconnecting room with our teenage children