Desert Gardens Hotel

We stayed for two nights in July. Hotel room had two beds which was great but barely enough space for our luggage. There are no ramps or lifts to get you to the top floor. With small kids this meant 4 trips with bags up and down. We had the buffet breakfast which was fairly expensive at $45pp. The area is very walkable and they had a lot of free options like garden walks and local tools talks. We also sat in on a didgeridoo lesson. Overall it was good.

The staff at restaurant Mangala offered us that they can charge the amount to my room account and we agreed to do so. Also, I advised him once again upon exiting the restaurant just in case to change it to my room. However, he (or other male staff) called my family’s room to come immediately back to the restaurant to pay. I was taking a shower at that moment so it took some time for myself to call them back (I do apologize for the delay and for my non-English speaking family couldn’t explain properly). He called us again and again and when finally I answer the phone, his words were: “Are you coming? We cannot close the cashier!!” It’s not the words a professional hotelier uses to guests no matter what happened. Also it’s not guests’ business that they cannot close the cashier and, in the first place, isn’t it the male colleague’s fault that he forgot to change the amont to room?? In the last evening, the entire family was disappointed and promised we would never recommend this property to friends. To note, the receptionist suggested me upon checkout to send a copy of my bill by email but I have not received it yet in the past 10 hours.

We had a great stay at desert gardens but would have preferred an interconnecting room with our teenage children