Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel

Arrived at property parking on site was requested when booking was made online advise that there were no parking available on site to pay for parking at local Westfield so have to walk with little kids to the car everyday staff said that we were send a text message advising of car park but no message received or staff cannot provide proof of send message,arrived check in staff seems to be not helpful at all appears to us not very friendly at all,was asked for a baby cot to be provided for a new born the portable cot was provided but no board or cot mattress just fold up doona cover on bottom and all the steel from cot bottom frame was exposed as no floor board or mattress for cot and for a baby pillow inside the pillow case was two fold up towel we remove all stuff from cot so they can see but remain untouched I can provide photos of cot if asked, me and my family will not be booking with this hotel again and not recommend if you have a family with kids that required a cot.

Staff were lovely. My family had a great stay

Nowhere to pull up for check in. Not great for disabled elderly or families with young kids as you have to park street's away. Only 7 parking spots available. Check in extremely slow (25 mins) due to 1 staff member at desk. Booked room service breakfast and they forgot, had to ring at 9.20am and ask where is it. Hotel itself is nice, bed comfy, pillows not great probably wouldnt stay again due to points above