QT Canberra

I wouldn't stay here ever again. Hotel doesn't mention 1.93m clearance on the website anywhere so my car didn't fit in the underground basement. We booked a room for 2 adults and 1 infant. No cot in the room upon arrival and had to follow it up twice with room service and received it after an hour and a half. Room had a terrible odour in it. Pretty sure it was from the sewer services in the hotel which are all blocked. We went to use the sink and it would take roughly 15 minutes to drain a basin puddle of roughly 15mm depth. Room had cob webs on the windows with dead insects in it. Got transferred to a different room only to have the same plumbing issues. I eventually gave up even trying to ask for help because I spent majority of my stay following things or asking for basics regarding hygiene or comfort.

Hotel has a lot of surrounding construction, wasn't advised ahead of stay. Parking is $30 per night and there are limited alternative options. Expedia mentions twin beds (in other hotels twin bed has meant two doubles), but at QT it is two single beds. We were originally in room 710 with two twin beds, next to the lift. Lift noise was so loud we asked to switch rooms. We're told lift shuts at 9pm but with a baby who would nap in the room during the day it's not even an option with so much noise. Staff helped us to move to a king bed in room 210. This room is so much smaller and the king bed was just singles strapped together. Co sleeping with a baby is awkward with a ridge in the bed. Curtains were dirty with stains and stains on the chairs and carpet. One lamp didn't even have a globe in it. Bathroom sink tap was loose and jiggled around when touched. Air con is an old dial and clanged in the vent when adjusted. Staff were lovely but it wasn't an enjoyable stay.

We chose QT as somewhere to stay while we visited our children in Canberra. It was good value, and the ground floor facilities were very good.