Van Chai Resort

It was family trip with my two kids(5 and 2 years old) for Ttet holiday. The room was freezing cold so we were kept waking up in the middle of night. I saw huge Cockroch in the room and probably Rat in the room too( know why? all kids snacks had chew up and i found next morning when I try to give it to my kids). We originally booked 2 nights but left the hotel after staying one night. We ask hotel the situations why we need to checked out early but not a buzz at all.

The resort itself was quite nice, the staff friendly, but there were a few issues including the spa and indoor pool not working until the day before we left. The beach was really grey and not suitable for swimming. But there were two other major problems - the team building group who came for one night which had karaoke playing through the whole resort til 11pm. It was so loud that we had to the turn off the TV because we couldn't hear it. The following morning at 6.05am, we were awoken with extremely loud music and "Hello, hello, hello" blaring out from the microphone as the team building recommenced. When family members complained, we were met with 'it's team building', followed up by a small plate of fruit. The ultimate problem was though, the 24 hour construction going on around the resort as the town was building new roads and resorts ready for the major tourism event the following week. The noise was non stop, but the shuddering was worse. We had to put tissues behind the pictures on the wall because of the rattling. The trucks beeping at all times of the day and night and the machinery noise was awful. I know it wasn't Van Chai's fault, but no discounts or offers were made to compensate in any way. There were 22 friends and family members at the resort, and honestly, if there was another resort near by but away from the building works, we would have left. In another year, I am sure the resort will be lovely, but not yet.

We were in Thanh Hoa City for a friends'family celebration and Sam Son,some 12km./30 mins. by car,was the best location for our stay. Resort is located on the beach and that and the resort pool provided the only real entertainment and activity focus. Local family groups were abundant but while the staff were very friendly and helpful ,it was sometimes difficult to communicate in English with them. the place is not geared toward western tourists.

It was still low season with routine maintenance happening so not many guests staying. But there was a peace and calm about the resort that made it very relaxing and rejuvenating. All the staff were attentive and helpful, especially at reception and in the restaurant. The pool was a big hit with our 7yo son but so too the grounds. The beautiful gardens could be appreciated from many resting points. Breakfast menu could have more variety, but dinner choices were excellent. Ocean view room was plenty big enough for 3 people and well equipped without being excessive. Clean, tidy, and mosquito net over bed standard. Located right on water front, it was easy walking distance to local town. Several restaurants immediately next door. Overall a great place for a relaxing weekend with the family or a romantic getaway.