Ninh Binh Hidden Charm Hotel & Resort

The staff is very accommodating and responsive, but their English was a bit weak. I booked the family suite which was just two connecting rooms. Unfortunately they put the two single beds for the kids in the nicer of the two rooms, which was wrong, so the kids had a bath tub and a shower, plus nicer robes, bigger room, etc., while the parents had the smaller room with a queen bed, small bathroom, junky robes, etc. But the two big negatives were: (1) the shower in the smaller adult room leaked all over the place, so we all used the shower in the kids room, but that shower was clogged, so it filled up with water and you had to wait for it to go down before you could continue your shower. I called the front desk about this, they promptly sent up a worker who did some something and then gave me a thumbs up, but the shower drain was exactly the same -- bad and it never got fixed during our entire stay. (2) the AC does not blow cold but rather blows cool. We were there in the hot season and the room never got as cold as other hotels we stayed at, but this is not a 5 star hotel. Breakfast buffet was okay, not very tasty, but lots of options. Pool is a must in Ninh Binh. Chookies is okay, but I highly recommend Happy Wind restaurant which is to the left of the hotel, not to the right towards town.