Bai Dinh Garden Resort & Spa Ninh Binh

The hotel had very little hot water. We ordered from the hotel restaurant 3 times and it took approximately 2 hours to receive our food each time. The orders, when received, were never correct. Many orders left out an entire dish from the order, leaving a family member with nothing to eat. Most of the menu was not available. The hotel advertises that is has tours available as part of their service. We asked about tours a few times and never received a response. The TV requires you to log-in to your own private Netflix, Hulu or Amazon accounts. The WiFi in one of our rooms did not work. I would not normally complain about a hotel, especially during times of COVID; however, this was a pricey stay and far from what was advertised, this is the worst experience we have had in any Southeast Asia hotel or homestay and I want to ensure others know so they consider the amount of money they are investing in their trip.

This resort is really quiet and peaceful. It was hard to find in the first place but our grab driver was able to find it after. Overall I would say this hotel is really good, and beautiful but need to improve on the taste of the food. Pros - The service of the hotel is excellent. The staff will greet you every morning and check to see if everything is alright during your stay. - The hotel is like brand new where all furniture and applicants are like brand new - The fruit juice for breakfast is fresh juice. Like literally from fresh fruits. Cons - There were various choices of cuisine for dinner but the food tastes very average. We tried the western and the local dishes such as pho & burgers. - During our stay, there were other guest's kids shouting early in the morning which woke us up. I think better policies will be needed on this.

Lovely place to relax. Friendly staff, location a bit remote from restaraurants/sights but easy to get taxis so wasn’t really a problem. Rooms are great (Netflix was a nice bonus!). Genuinely gorgeous surroundings! Would recommend. We did notice that it can occasionally become overrun with children which is worth noting if you aren’t travelling as a family. If you are I think this place might be even more perfect for you!