Diamond Bay Resort and Spa

There was nothing that I really like about this resort overall. Very old, not well maintained condition. Whole resort landscaping looks horrible, wild death leaves were all over surrounding our villas and spa area.Small private beach area is extremely poluted due to the waste disposable area across the bay approximately 1/2 KM away. Garbage waste,plastic trash were litterilly on the beach area on this resort surroundings.Water is not safe for swimming, its cloudy and muddy.Breakfast buffet has the same varieties ecxept for the pho noodles.Restaurant service is terrible, not attentive and slow service on food orders. Food tasted horrible. When we first checked in our hotel room - Ocean View Villa I DID NOT LIKED the room at all as the room is facing a public toilet /bathroom with a bunch of bush covering the pool area and there is barely any beach view for what we pay for. We can hear where the kids and adults were loud at the pool area that is in front of us. 👎👎👎👎👎 So we complained and requested to change to another villa. Checked in villa 6101 was not any better as the bathtub is filty dirty with bugs and flies. Toilet seat with pubic hair. Room view is also facing a public toilet and the beach in front of us is full of trash and water is polluted and not swimmable.👎👎👎👎👎. Free bicycle rental is only free for 2 hrs a day and very limited bikes availabe and all of them are rusty and in old condition.

This was a getaway planned to be a wonderful experience with great food, calm and nice surroundings, and it was partly. The resort is located beautifully with mountains on one side and the ocean on the other. The area it self is very beautiful with lush bushes and trees adding to a great atmosphere. The room we had was the junior suite and yes it had a tub and yes it was bigger but it was far from something extra and for a hotell claiming this many stars I expect more from being at other places around the globe. It feels dated inside the room and even if it is okay and fine enough it just doesn't match the expectations. The shower flooded as have been mentioned by many others and we had a bath gel that was sour. The food on the area is the greatest disappointment by far, it was bland, lacking taste and the resort have several restaurants on the map, however only two are open and with the same menu. There is a buffet at lunch and night but it is simply not wort it. The buffet comes with one drink and sparkling water is not among them, that is extra.. While you could get a vodka included.. The pool is great, huge and open to 10pm but you can only get a towel until 8pm even though the guy is still standing there taking towels back. The "free shuttle" is a golf car that they run 2 times per day to the beach otherwise they advise taxi. There are bikes but they want an hourly rate for them. Overall operations are lacking and the mindset is making money not serving customers