San Hotel

San Boutique Hotel was a great spot to stay during our visit to Hanoi. The location is great being on a quieter street just off the main roads around Hoan Kiem Lake, you can’t hear the horns, etc. nearly as much as other hotels we stayed at in Hanoi, but close enough we had a peek-a-boo view of the lake from our balcony. Ms. Zoey and the staff were incredibly welcoming and helpful, offering the same quality, but a bit more of a personal touch to interactions compared to an earlier stay at the Sofitel Metropole. They shared some great recommendations for food and activities around the city. If you’re looking for cachet and history, stay at Sofitel Metropole, if you’re looking for value and to be treated like family, stay at San Boutique Hotel. Will definitely stay again and recommend to friends looking for a place to stay in Hanoi’s old quarter! P.S. breakfast was delicious!

Absolutely amazing! The hotel is very nice and in a perfect location. What really makes this place special are the people who work there. I’ve never felt so welcomed. They are so helpful and kind. Charlie got me setup on the most amazing tour and was available if I needed anything. Kylie took time out of her day to create a list of things to do and places to eat and walked me to an ATM on my first day. Jerry always greeted me with such enthusiasm and kindness carrying my bag for me up to my room and even bringing me some hot tea after a long day in the evening. Levi gave me a ride on his motorbike to help me make a spa appointment. Zoey always greeted me and asked about my day when I would come back from a day of exploring. The entire team at the San Hotel made me feel like a part of their family and I will always remember them! I can not thank them enough.

This hotel is run by nice and welcoming people. The location is great.The issue my wife and I had was that we were given room 303 which was tiny compared to the much nicer and larger rooms which my family members enjoyed. I am a light sensitive sleeper and I could not block out the light coming in our window from the adjoining stairwell. My tip is do not take room 303!