Gem Premier Hotel & Spa

Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.

I booked two rooms here for 3 nights from Dec 24-26, 2022 through Expedia website. When I arrived, the hotel did not look like what was presented in the photos of the booking site. The hotel rooms were old, out dated, the lamps didn't work, missing art work on the wall, pain peeling, buggers splatter on the bathroom wall, bath towels had holes in them with some type of yellow stains. The room smelled musty and like it had a smoker living in it for years. I cannot not express the difference between the website pictures and the actual hotel room, it was night and day. Not to mention the lack of customer care, they had no receptionist and their phone number is not in service. No refunds available at the moment, I've been charged for 2 rooms for 3 nights that we did not stay at. Expedia is saying they need to contact the hotel( which their number is out of service) and the hotel staff is saying I need to talk to Expedia. Getting the run around from both parties. I would not ever suggest anyone book at Gem Premiere Hotel and Spa. This was a family trip for us and it out a big damper on out family vacation.

My wife and our 3 daughters stayed here for 4 nights and had a wonderful time. We had family rooms and they were a great size and spotless clean, with a s view of the street area. All the staff were super friendly and very helpful. Special mention to Jenny organised our 12 day trip through Vietnam . She was great in responsiveness and very helpful/friendly in the preparations and even made the effort to meet us . We had personal english speaking guides in Saigon (Mr Thanh), Hoi An/Hue (Mr Tho) and Halong bay (Mr Nam) who were all great and punctual in meeting us with the driver. The tour went like clockwork and we also had our own time to relax or explore ourselves.. I’d highly recommend this hotel for all these reasons above as well as the great location

Stayed at the Gem Premier for about 3 nights during our family holiday to Vietnam. The hotel has got everything you could ask for; beautifully decorated rooms, lovely Spa, great location and extensive (more Asian than Western I have to admit but more than enough options),high quality breakfast. The team at the hotel are very welcoming and helpful. All in all I can not recommend Gem Premier Hotel highly enough as it was the perfect hotel for us!

My wife and I stayed here for 3 days and had a fabulous time. Rooms are very big and beautifully decorated. The beds were very comfortable and the balcony were amazing. We only had breakfast there but food was tasty and substantial. The service was excellent, staff were very helpful and Thank you to Jenny for arranging our two-week vacation to Northern Vietnam and took excellent care of us throughout our trip. I was nervous before the trip started that there wouldn’t be anyone picking us at the airport or we would get stranded somewhere along our 14 day journey, but there was always someone from the company to meet us at all of our transfers on time and on schedule. This trip wasn’t a luxury vacation, but definitely a high adventure and active itinerary with comfortable accommodations and very tasty and ample food. We wouldn’t have been able to see nearly as much of Vietnam without Gem Premier hotel well organized trip. I feel that Gem Premier Hotel provided a high level of service at a very reasonable cost for our family and made for a memorable experience.

From the moment my family and I walked into the lobby we fell in love with Gem Premier hotel . The staff were very welcoming and informative and the lobby itself had a nice natural breeze coming through which was a welcomed relief from the heat. The welcome drink was also very refreshing. My 6 year old was asking for more! We stayed in a Family Executive room which was spacious and light, . The breakfast was also excellent with a good choice of Western and Asian food. The highlight of the hotel would have to be the staff. They were so lovely and welcoming and nothing we asked was too much trouble.