InterContinental Hanoi Landmark72, an IHG Hotel

We had the pleasure of staying at the Intercontinental Hanoi landmark hotel recently, and I must say, the experience was simply outstanding. The duty manager Le Van Tam went above and beyond to ensure our stay was exceptional. Not only did they greet us warmly upon arrival, but extended his hospitality on the daily at the club lounge. They also took the initiative to upgrade our room to a stunning junior suite when the AC malfunctioned in the other room. Their attention to detail and genuine care for guests truly set this hotel apart. From personally ensuring all our needs were met to rechecking if anything else was required, the manager's commitment to hospitality was remarkable. It's rare to encounter such a dedicated individual who elevates the entire guest experience. The upgraded room was beautifully appointed, exceeding all expectations, and made our stay even more memorable. This level of personalized service and generosity speaks volumes about the hotel's commitment to excellence. I cannot commend the manager and the staff enough for their exceptional service and genuine hospitality. This hotel will undoubtedly be my top choice for future stays, thanks to the remarkable care and attention we received.