Lotte Hotel Hanoi

Upgraded to a junior suite which came with lounge access. Well worth it for the room space and level of comfort. All room views were amazing. Not important but the hotel staff need to know how to make a cup of English breakfast tea. Breakfast on the whole was excellent. Rooftop bar a must place to visit as are the two pools. All the staff we encountered could not have bedn more helpful.

Good room condition, very clean room but it is next to the construction site. Noisy all over night. Lotte mart&dept store is together. Convenient if you travel with kids. Staffs are very friendly but I did not appreciate on my arrival reception staff. Overall it is okay for the money paid.

Upon arrival I was told that I have been upgraded to the junior suite. However I soon realised this wasn’t a room that anyone would want to stay at. This room faces noisy construction site and roads. I didn’t get a good night sleep because of construction noise throughout the night! Yes they did piling works throughout the night! Unbelievable!!! Next issue I had was the bathroom. No screens to separate the shower from the toilet which were so close to each other. The weird thing is one had to enter the shower to get to the toilet and I hated that when everything is wet after a shower! Which genius designed this bathroom? Although this is a five star hotel with huge gym and beautiful indoor and outdoor pool I can’t help feeling irked by this flawed design in the bathroom.