Cobblestone Hotel & Suites - Two Rivers

Worst customer service we had ever received while checking into a hotel. The desk service girl never welcomed us, she never smiled. She came across as very rude to our entire family. What an awful experience checking into this fairly nice hotel for the first time. I believe her name was Brittney? Young caucasian girl. My entire family was actually shocked by her rude customer service. Very sad.

The hotel is centrally located within walking distance of Lake Michigan. The room was clean and tidy upon arrival. Breakfast options were many including adult and kid-friendly foods. Only had one issue during our 4-day stay that involved the room cleaning. At check-in time I was not informed that rooms are not cleaned daily and stay-over services had to be requested. When I asked at the front desk about the cleaning she stated she would put in the request for the cleaning to occur the next day, unfortunately this was not completed and we ended up leaving trash laying on the floor due to the trashcan being full. Otherwise hotel was very nice and updated.

We arrived early, prior to 3 pm check-in. We stopped in just to say we're here and that we are going to ride our bikes. To our surprise we were told our room was ready. They were VERY accommodating with our large group of family/friends. The clerk/manager behind the desk for that weekend was AWESOME and provided fantastic service. We will definately go back.

The view from our room was of beautiful Lake Michigan. The suite was great for our family of five. We appreciated a good breakfast, too.

Comfortable and clean... had a few family booked into same hotel, found out my key card to my own room could open their doors too... did i feel safe in the hotel, not really but still had a nice quiet night, no disturbance from anyone