Holiday Inn Express & Suites Oklahoma City Southeast I-35, an IHG Hotel

Breakfast was delicious!! Thank you for letting my family feel safe at a hotel!!

We were denied our stay due to hotel claiming that Expedia was short a couple dollars in taxes payed to the facility. We waited over one hour with an infant in the car trying to find a resolution. Hotel wanted us to pay for our lodging again. I refused to pay staff member was absolutely rude. I had to tell her to keep her attitude under control as well as her tone. Expedia representative asked them to accommodate us so we could check in and they were going to find a resolution for the missing taxes, the manager and front desk person refused to make an accommodation. She said she could make an accommodation but was not going to. I felt embarrassed frustrated my infant was outside sleeping in the car. I offered to pay the taxes “missing” she refused to charge them claiming that Expedia needed to pay. She mentioned that another guest earlier payed them the room after booking with Expedia. This was absolutely unacceptable. They definitely need to learn about the Business.

We stay here often and love everything about this hotel, great service, quick access to Bricktown without the pricy hotel and the rooms are big. Only complaint, which I’ve mentioned in all my reviews but have yet to see improvements done, are to the SLIPPERY SHOWER FLOORS! Please put non skid strips in there before someone gets seriously hurt.

The hotel is really nice - new, clean, quiet, and good food. And when I say quiet, I mean you could hardly tell there were kids in the hotel over the weekend.

I booked this hotel for the pool and hot tub, but nobody mentioned the hot tub was drained and the pool was closed. We were at the door in our swimsuits when we read the closed sign. The kids were so disappointed. They could’ve at least mentioned that upon check in. Then they had a very limited breakfast, which turned out to be ok. Line wasn’t long and the 2 ladies cooking did a great job. We only had 2 towels in our room and no extra bedding for the pull out couch so we had to go down and ask for those. The pillows weren’t so great, but thankfully I brought my own. My only other issue was that the walls are very thin and you can hear everything...including the highway traffic all night long.