GLō Best Western Enid OK Downtown/Convention Center Hotel

I booked this hotel for business. I work in the community frequently. My husband dropped me off to work and went to check-in to the hotel. They supposedly refunded my pre-pay and made him change the reservation to his name and use his card. Both charges are on our cards and I am having to go through our credit card company to dispute this. It also messes up my tax reports because the booking is no longer in my name. We have stayed at Holiday Inn and Hampton Inn in Enid and never had this issue. I am done with Best Western. We stayed at one in Dayton, Ohio and had smoke fill the building at 1 am - were not allowed back in for 2 1/2 hours. No apology from employees that the air conditioner conduit had blown and filled the building with smoke or any kind of compensation. We also had a Best Western in Ruston, LA refuse to refund during COVID when a family memorial service was post-poned. We did go at a later date and stayed at a different hotel chain. This is the 3rd strike. I am done with this chain.