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Anna
5 Jan 2024 - 7 Jan 2024
reviewed on expedia
5 out of 5 stars
We enjoyed our stay at this location because it was convenient to many of the things we wanted to do, and the rooms were so spacious and nice! We traveled with three kids and have a suite of that size made our stay so much more comfortable than some of the tiny rooms we saw at other places online. Also, the breakfast was excellent, the staff, especially Kelley and Shanay, were very kind and helpful.
K
Kristyn
Invalid Date - Invalid Date
reviewed on expedia
4 out of 5 stars
I loved that the rooms had a kitchen but the room itself is so small.
2 adults and 1 children and it was a tight squeeze once the sofa bed was opened- the sofa was not a full size sofa.
Staff was nice
Easy check in and out
Free was included and they had a nice selection
Y
Yolande
1 Jan 2024 - 5 Jan 2024
reviewed on expedia
3 out of 5 stars
The staff at reception was ok, but the staff/ cleaning crew around the main floor and the breakfast staff was STELLAR. Friendly, helpful and always down for a good laugh. The room was so-so. Loud fridge and annoying ac dripping the whole night but the products in the bathroom and kitchenette was a game changer. We were on the second floor and it was very loud at night, but we passed out around 8pm with our toddler, so it was our own fault going to bed that early. Wed nights they have an appreciation eve for the guests which was wonderful. Overall the experience was good. Special thanks to Shanay from the Honours program. She is a kind and wonderful person. Such a gift.
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Irma
5 Dec 2023 - 8 Dec 2023
reviewed on hcom
5 out of 5 stars
Rooms are to small for a family of 5
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Gloria
23 Nov 2023 - 26 Nov 2023
reviewed on orbitz
5 out of 5 stars
We were a family of 5, Location was great, easy access to subway, staff allowed us to hold our luggage before and after check in time. we would stay again.
R
Rafaela
30 Aug 2023 - 3 Sept 2023
reviewed on orbitz
5 out of 5 stars
I had the most incredible stay at this hotel, and I can't say enough about the exceptional staff who made our experience unforgettable. From the moment we arrived, they treated us like family.
Justyn, in particular, went above and beyond to make sure our family and baby were comfortable throughout our stay. His kindness and willingness to assist us at every turn were truly remarkable. He is a valuable asset to the hotel.
Felix, another standout team member, was consistently professional and attentive. His dedication to ensuring our needs were met was evident in every interaction.
Mr. Pedro deserves special mention for his sweetness, cooperation, and hard work. His warm demeanor made our mornings even brighter, and we were genuinely grateful for his efforts.
Jose and Donovan also contributed to our wonderful experience with their attentiveness and willingness to assist. Donovan, in particular, stood out with his 24/7 availability and exceptional attitude at the front desk.
Chuma, the security guard, deserves a round of applause for his dedication to guest safety. It's clear that he takes his role seriously and is willing to go to great lengths to defend the guests.
The hotel itself is lovely, and the staff's commitment to excellence elevates it to another level. We were so comfortable that we didn't want our vacation to end. The location is perfect, and the cleanliness and comfort of the hotel are top-notch.
We can't wait to return!!!!
E
EWURA-ESI
6 Aug 2023 - 18 Aug 2023
reviewed on orbitz
4 out of 5 stars
Great hotel that is near most places in the city. Everything is just a walk away which is wonderful. The kitchenette was great, especially being there with a young child. They provide china and cutlery. Place is child friendly and they have hot beverages available 24/7 which is a lovely touch. Breakfast is available for free and comes in handy. I will stay there again. Only negatives- there isn't really a bell boy available, so we had to carry all our luggage up with the cart without any help or anyone offering to help for bith check in and check out. Housekeeping is not daily, but our housekeeper was great. The elevators can be a bit slow. Otherwise, overall a great place for a family or solo vacay.
D
Dongmei
22 Jul 2023 - 24 Jul 2023
reviewed on orbitz
5 out of 5 stars
We enjoyed our stay- good location, comfortable rooms, quiet. Good for families touring the city. The blackout certain is not dark enough.
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Soren
25 Mar 2023 - 27 Mar 2023
reviewed on orbitz
5 out of 5 stars
My wife an three children had a great 2 night stay at this hotel. Location is fantastic and within walking distance to Times Square and many sights. The check in and check out was easy and the staff were very friendly. The included breakfast was decent. However, there is very limited seating in the breakfast area, which becomes an issue with so many people. We were surprised how quiet the room was considering it is located in the heart of New York City. We would stay again.
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Ariel Perez
11 Mar 2023 - 14 Mar 2023
reviewed on orbitz
5 out of 5 stars
Great family stay. Close to everything