Eldorado Hotel & Spa

Amazing family time in this lovely hotel. Great downtown location close to the Plaza and everything you could want or need. Great service and staff!

No Air Conditioning, was very hot in the summer and we had our baby with us. Property said they only have air circulating but not cold air, ever...For this price, and due to the outside temps, should have had cold air conditioning.

This hotel has nothing to offer as far as amenities for eating and drinking dining, relaxing. Good convention hotel, but otherwise very dark and certainly not a family hotel.

We loved this hotel and enjoyed our stay. The 2nd floor roof deck pool and hot tub were newly renovated and perfect for our family. Our room was clean and comfortable - the bedding was extremely plush and soft. We had a fireplace in our room and a staff member came and built a fire for us every night. We also liked the historic Santa Fe architecture and lanterns all around the building. We didn't eat in the restaurant on site because it seemed expensive, but next time I would like to try the happy hour in Agave.

Beautiful place to stay if your wanting to bring your family to the Santa Fe plaza

We had visited this past years for New Years Eve and when we arrived the heater was broken we called the front desk and they were going to send maintenance. When we came back from skiing it still was not working. We called again and they did not come until 11 PM. With two young children it was an inconvenience since they obviously could not sleep. It was fixed but wish it had been fixed when they said it was going to. It was not maintenance fault they had not received the message during the day. Well we came back this past week because we do think not is a nice hotel and great location. Our TV was broken it did not work and one of the blinds broken as well. So in the morning the light was coming right straight through. The final straw though for me was when I called for a late checkout for an hour later to be at 12 since my husband had an important zoom meeting that could not be canceled. I called the front desk they told me they could not give us an hour only until 11:30 but the receptionist was rude in her tone and would not work with us at all. For the cost of the hotel I expect beberse service and that things are updated and fixed. I really do not think we will stay here again and disappointed.

The hotel overall is nice. They do not have any food service on Mondays. No lunch service at all. They do have a great happy hour. During our stay they removed all of the furniture in the Cava bar area for a party. They removed the furniture on Wed. The party was not until the weekend. There was no place to sit and visit with the family we were traveling with. The front desk, bell men, valet & servers were fantastic!