Holiday Express & Suites Portales, an IHG Hotel

Overnight staff are not properly trained on how to deal with children doing backflips all night long above you without their parents present.

We will probably not stay there again.. Unheated pool and non working jets on hot tub.. We paid extra for for a pool. The kids will get in in but not adults. This has been a problem since covid. This is not where you should cutting. I don't mind the cutting of room services, but pool we [paid extra for. DeLores

The staff was very family oriented

My family and I only stayed one night, but I would stay here again, and I also recommend this hotel.

We checked in and then left to visit our grandchildren. When we returned and went up to our room around 11 pm the room was dirty and had not been cleaned that day after the previous guest left. There were towels hanging up over the shower ring, trash in trash cans and the bed had obviously not been made. We tried to find another hotel but no rooms were available. The night clerk brought up clean bedding and towels and my wife helped her make the bed etc. we will never stay in this hotel again. The bright spot was how helpful Rhonda, the night clerk was.

The staff were all friendly and helpful. We enjoyed our time in the hot tub for a while. The breakfast was great. My kid loved the pancake conveyor belt. It as entertaining and delicious.