SpringHill Suites by Marriott Bozeman

We had prepaid for our stay months earlier and upon checkin the hotel charged us a second time for our room. They placed two credit holds on our bank account one for incidentals and another one for nearly $1500 for the room we had already paid for months earlier. We told the hotel on Sunday when we checked in that this happened and they apologized and said it would be taken care of. The hotel never released this hold until Thursday when we checked out and left our family without access to those funds for the duration of our stay. We traveled from another state to get our son set up for school and these funds were needed to pay for his supplies etc. We asked the hotel daily to release the hold and they told us repeatedly it would be taken care of but that never happened. Now we have to travel back to get done what we needed to do while we were there. We had set money aside to pay for this but the hotel placed a hold on our funds for our room that had already been paid months earlier. The money spent on airline tickets and hotel costs was a complete waste since we were not able to do what we came there to do, and now we have to pay to do it again. It’s is completely unacceptable for a hotel to place a hold for that amount of money and then not release the hold until checkout. We will never stay at another Marriott property again. Absolutely the worst hotel and trip we have ever experienced.

The room was well laid out. There were four of us requiring three sleeping spaces but we didnt feel too close. It has everything you would need for a family or group of friends for the weekend. The only downside is we had to pay to park on the hotel property

We had an excellent stay. The room was clean, the beds comfortable, and the ambiance was relaxing. I really enjoyed how they offered water, tea, and hot chocolate in the lobby throughout our stay. My kids also enjoyed the pool. I would stay here again. I also appreciate how the staff went above and beyond when I ordered take out and needed plates and silverware.

Great hotel! All the staff was friendly in asking how mine & my kids stay was which impressed me in the fact they were young kids & you don’t find that much anymore. The gym was a decent little setup for a quick workout.

Had a child get sick last minute and had to move travel plans. Apparently I reserved a non-refundable room. Even though I called more than 24 hours before check-in, I wasn’t able to cancel or transfer the reservation.