Best Western Music Capital Inn

It was a last minute booking and the night manager was so helpful, efficient and polite. All the staff were friendly and helpful with what ever you needed. The room was spacious and clean. zbefs were little hard for my preference but doable. Loved the option of just getting clean towels daily and trash emptied. Definitely stay again. The grandkids liked the pool and arcade. We never ate the breakfast, so can’t say about that- but coffee was hot.

Me and the kids enjoy the pool. The breakfast was good especially the potatoes. The bed were very comfortable and the staff was great.

The staff were warm and kind but the overall build was sketchy. We were on 3rd floor, we were provided clean towels and trash pickup over 3 days, staff always said hello. The hot water was scalding, like over 140°, this was potential hazard to our two kids. Vending machines were hit or miss, eventually gave up and went to gas station. Drainage issues, toilets took x3-4 as long to go through drain cycle and we had water sit in tub during shower, took several minutes to drain (~10 minutes). Poor thermostat for AC, practically ran 24/7, could not detect room temp was comfortable, constant adjustment. Pool was fine, noticed a bandaid in the same spot over two days though. Breakfast was ok, would have enjoyed bacon but thats preference. For price, will not be coming back, rather spend a tad more for extra conveniences or just save my money.

Excellent pool for kids to enjoy. Breakfast options made our trip enjoyable.

I booked a room with a huge jet tub. It was for my kids and it was covered with black mold. Then they closed the pool because the key pad couldn't keep people out. So guest couldn't use it. I reported the mold and they didn't clean it. Also the tub was covered in the guest body hair. Absolutely disgraceful and disgusting. It's very dated and over priced.

We stayed here for a quick trip the staff was very friendly and attentive. The rooms were clean and the kids really enjoyed the pool area.

The pool is large and nice. The facility is beautiful. The lobby was decked out for Christmas and very cozy and quiet. The problem came when our kiddos took their shower after swimming and the bathtub would not drain. We had to get them out mid-shower and unrinsed because the tub was filling up. We called staff who did respond immediately and was unable to unclog the tub. Then insued a frantic effort to find us another room. We were told the hotel was booked but they had rooms set aside for emergencies. So we thought we would be moved and got our kids into the new room and finishing their shower, while we, the parents, started packing up our stuff. However then we were informed we couldn’t sleep in the new room but only use it for the shower. We could use it whenever we wanted but we couldn’t sleep in the room, which was baffling. We had to threaten the staff to refund us our money before they allowed us to sleep in the emergency room. After that the room was fine and the night was fine. In the morning, the key cards would not work and my daughter was yelled at by staff for going into the breakfast without shoes (which she couldn’t find because I had picked them up and put them in a bag during the transition the night before). My daughter cried. The customer service definitely needs major improvement. We won’t be choosing this hotel to stay at ever again.

Great family friendly facility ! We enjoyed the pool, hot tub, and sauna . Only thing that would have made it better is if there was more seating for breakfast in the morning .

The staff was amazing! So friendly & very accommodating to my entire family!

Staff is very nice Not many channels on tv. The children staying In my room was a bit annoying, but overall enjoyed my stay