Best Western Plus Berkshire Hills Inn & Suites

The staff at this location made my stay feel as if I was at home with my family. Bo, Rajid and Mary left a lasting impression on me. I will definitely keep this location in mind when traveling anywhere near (or even a little farther).

The carpet was very sticky. There were noticeable spills on the floor that were not cleaned. Looked liked spilled baby formula. The air conditioner unit had some mechanical issues and was intolerably loud. Staff I talked to were pleasant.

We were extremely disappointed in our stay here. I don’t usually leave reviews, let alone a bad one. We walked in and the hotel smelled like smoke. When we checked in the man working the front desk didn’t say anything more than “what’s up?” As I walked up and “see ya” when we gave us the key. It was almost 10 pm and we had been on the road all day and we had 2 sick kids, so we didn’t say anything. We just wanted to sleep and move on. I took several pictures of the disgusting room. The sheets had some black spots on them. They for sure weren’t bed bugs, but we also found an eyelash and a wing for some kind of bug. We just covered the sheets with blankets and made it through the night. The bed skirt had what looked like semen or other fluids all over it. There was also dust all over. The breakfast was gross. The bagels were soggy. The yogurt was sour. I tried reaching out to the hotel after I left, but they have not responded to messages or phone calls. I will be contacting the corporate offices as soon as I have a voice back since I am not sick as well. We have stayed in tons of hotels and I am not picky when it comes to where we stay. I just cannot recommend staying here especially if you have young children.

Staff, in general, were very friendly, helpful, and competent. Cleaners were another matter: noisy. VERY noisy. They left doors open, making visitors hear vacuums and chatter. They acted like they were at a party. They need to be reminded: paying clients might be ill or tired, need their kids to nap, or arrived late and need rest. Cleaners need to set all room clocks, too. Expecting to meet friends after arriving, I panicked. Then I checked my iPhone and saw the clock-radio was off. Time on the microwave was not set at all. The radio used batteries. I couldn't use my personal music device until I plugged it in the wall socket. I also noted (1) the sink drain plug was unfastened and (2) no caulk existed where the shower/tub met the floor. Sitting on a couch later in the lobby, I looked up: bugs were in ceiling light fixtures. They're not noticeable until you look up. Still, maintenance should clean them regularly. While not the Ritz, it's certainly not a dump. There are beverages (free juices at breakfast; sodas, etc., later in a vending machine) and 4 beers (why no complimentary bottle-openers?). The included breakfast: eggs (hard-boiled, scrambled, omelets), bacon, sausages, home fries, yogurt, juices, muffins, bagels, waffles, coffee, tea, and so on. Nice. There's not much happening around the venue. Go into town for that. I found the front-facing room to be noisy: outside traffic! The back room was quiet. Overall I'd give the place 3.5 out of 5.

1 night stay between 10pm to 6am with family was comfortable

It was really unfortunate because the first night was wonderful. The second night, however, smelled of a sewer problem. All through the hotel smelled awful and in our room it was like it was coming through the vents. Being 3+ hours from home (and my father staying with our kids at home), we needed to make a call quickly to either leave or stay so we could be fair to him at what time we arrived back home. We ended up leaving and not enjoying our second night. I will say our first night was great and the breakfast and coffee were wonderful. The attendant made sure everything was cleaned and stocked.