Super 8 by Wyndham Cresco IA

After having this stay booked for 3 months in advance and calling the hotel to confirm our stay and then find out the hotel can't find anything. After being on the phone for 30 minutes to find out what happened and dealing with the hotel manager our stay turned out good. After getting checked into our room the room wasn't ready like I was told from the front desk. When I called and talked to the hotel 3 days prior to the stay I was told that everything would be taken care of before checking in and it wasn't. We had to go down and get the roller way and bedding ourselves and the other things that I was told that would be taken care before the stay. Not a bad place to stay but the management and staff need to be on the same page also housekeeping. For the 3 days that we stayed we had to go down and get towels and other things all that was done was the garbage was empty and the floor was clean. No towels and garbage bags replaced like they should. My family have stayed at this hotel multiple times before and this is the first time ever we had to get everything from the front desk when housekeeping is there doing all the other rooms.

First of all, the staff was very helpful and friendly. They worked hard to keep the breakfast area well supplied during breakfast. When we needed something from the front desk person, they were always friendly and quick to help. The breakfast was pretty simple with mostly cold items, but on Saturday and Sunday they did provide some sausage links, and Sunday also had cheese omelettes. Our room, and the property as a whole was pretty clean, which is an absolute must for us. On the downside, we registered for a two bed room, but received a room with one bed. It was a king bed, but we are a family of four and that wasn't going to work. The desk worker said the hotel was fully booked that night we so we couldn't switch room, but she did offer us a roll-away cot, which we decided was sufficient for our family. We did experience some problems with the TV, and the Wi-fi was spotty at best, which we hope gets corrected soon. If we travel here again, we'll consider staying in this hotel, but we definitely will confirm ahead of time that we'll be getting the room that register for.

Booked 3 rooms several months in advance. Hotel staff lied and said I didn't have a reservation. Then later cancelled my reservation. Was there for my son's graduation in neighboring town with family. All other hotels were booked up. No apologies, just excuses and pointing the fingers at others, claiming they overbooked them. Hotel staff claimed they spoke with 2 managers and handed the phone over to me to talk to 1 of them who did the same thing, provided excuses and pointed finger. Awful service. Glad I never have to return to this place.

We were there for my sister's funeral. Many of the family stayed here. All the rooms were very clean. I needed an iron and one was brought immediately. Breakfast was very good. They had a menu of items that we could get and they were brought out quickly. Everyone was very friendly. Check in and check out was painless.

It was advertised as having a complimentary breakfast but never saw any food. We were there for 2 mornings. As we checked out there was a note that we needed to come to the desk and ask for food. That should have been explained and talked about at check-in time. We really would have appreciated that food with our 2 young grandchildren. We also didn't like that the side entrances that had a key slide entry were never really actually locked. Even late at night. Anyone could have walked in, no key needed.