Super 8 by Wyndham Cresco IA

After having this stay booked for 3 months in advance and calling the hotel to confirm our stay and then find out the hotel can't find anything. After being on the phone for 30 minutes to find out what happened and dealing with the hotel manager our stay turned out good. After getting checked into our room the room wasn't ready like I was told from the front desk. When I called and talked to the hotel 3 days prior to the stay I was told that everything would be taken care of before checking in and it wasn't. We had to go down and get the roller way and bedding ourselves and the other things that I was told that would be taken care before the stay. Not a bad place to stay but the management and staff need to be on the same page also housekeeping. For the 3 days that we stayed we had to go down and get towels and other things all that was done was the garbage was empty and the floor was clean. No towels and garbage bags replaced like they should. My family have stayed at this hotel multiple times before and this is the first time ever we had to get everything from the front desk when housekeeping is there doing all the other rooms.

Booked 3 rooms several months in advance. Hotel staff lied and said I didn't have a reservation. Then later cancelled my reservation. Was there for my son's graduation in neighboring town with family. All other hotels were booked up. No apologies, just excuses and pointing the fingers at others, claiming they overbooked them. Hotel staff claimed they spoke with 2 managers and handed the phone over to me to talk to 1 of them who did the same thing, provided excuses and pointed finger. Awful service. Glad I never have to return to this place.

We were there for my sister's funeral. Many of the family stayed here. All the rooms were very clean. I needed an iron and one was brought immediately. Breakfast was very good. They had a menu of items that we could get and they were brought out quickly. Everyone was very friendly. Check in and check out was painless.