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Deborah
23 Jul 2024 - 25 Jul 2024
reviewed on hcom
3 out of 5 stars
The ratings online deffinatly don’t come from the guests. The beds are mediocre. First day your out of most breakfast items muffins bagels fruit sausage bacon yogurt and more basically it was waffle’s and plastic eggs cereal. and that the waffle iron is set wrong and won’t cook them in the middle eggs feel and taste like plastic no kidding please I encourage you to taste them because it’s disgusting .
The room looked great in the pictures with the love seat and chair in the living room however. I got a portion of a sectional and 2 mos matched hassocks.
Front desk/maid said they were out bath towels!! How insaine is that to be told how many towels I have for our showers. The walls are paper thin and you can hear everything in all the surrounding rooms.
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Norman
22 Jul 2024 - 24 Jul 2024
reviewed on hcom
3 out of 5 stars
The room was nice. We could see the kids while they swam. I had to ask for hand towels and wash clothes. Second day in I had to ask for a roll of tissue and they never seemed to leave us enough bath towels I turned in more than I received
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Sonia
30 Jun 2024 - 1 Jul 2024
reviewed on expedia
5 out of 5 stars
This hotel was surprisingly lovely! We stayed overnight to get to the springs early the next morning and really had a a lovely time. The staff were kind and friendly, the pool was lovely (my kids commented it was the cleanest hotel pool they’d ever seen!) and the room was spacious and comfortable. Even breakfast the next morning was delicious, with two waffle making stations and an array of protein choices. A truly pleasant experience, thank you for your hospitality!
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Gilced
28 Jun 2024 - 30 Jun 2024
reviewed on expedia
4 out of 5 stars
Overall experience was great, I just want to highlight something good and unexpected.
My husband run laundry in the property (mostly due to wet clothes from swimming). Unfortunately the drier is broken but Sam and her team dried our clothes for us. They also brought us a crib that we just requested on our second day stay, it wasn't on our original reservation but they still accommodate our need. While folding our clothes I notice that one of my child's socks is missing but no big deal. I did not expect to see it again but upon check out they gave the missing sock to my husband.
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Valerie
11 Jun 2024 - 12 Jun 2024
reviewed on expedia
4 out of 5 stars
We stay here frequently when we visit family. It’s always convenient, clean and staff is great.
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Jessicia
1 Apr 2024 - 2 Apr 2024
reviewed on hcom
1 out of 5 stars
Having a family of 6, we reserved a room with a sofa bed for 2 of the kids to sleep. Upon check-in we found sheets for the sofa bed but no blanket. I went to the front desk and was told they didn’t have anymore blankets.
We were given 4 towels for 6 people. At breakfast the hotel ran out of forks. Overall a poor experience with a staff that seemed to careless about hospitality. Will not stay here again
A
Ashley
Invalid Date - Invalid Date
reviewed on expedia
4 out of 5 stars
Overall, our family had a great experience. The hotel staff were very pleasant and were able to accommodate an earlier checkin when requested. The hotel is 5-10 minutes from Rainbow Springs State Park, which was the reason for our visit. We stayed for a total of 3 nights and 4 days without issue. Our only complaint would have to be the sleeping arrangements. The mattress was extremely uncomfortable and the AC unit had difficulty managing our preferred temperature setting. It made the room feel humid.
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Michael
10 Mar 2024 - 11 Mar 2024
reviewed on hcom
5 out of 5 stars
When we got to the hotel they had us on 2 different floors. The lady checking us in took the extra time and got us one the same floor right across from each other. She made it so much eazier with 5 kids. Would recommend them to anyone.
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Heather
1 Jan 2024 - 2 Jan 2024
reviewed on hcom
5 out of 5 stars
Rooms were clean, beds were comfortable and kids loved the banana flavoured waffle mix at breakfast. No complaints. Great spot to stop and sleep after a long day away
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Rachel
31 Mar 2023 - 1 Apr 2023
reviewed on travelocity
5 out of 5 stars
Stayed here for just an evening while passing through on spring break with family. Everything was clean and spacious. Breakfast was delicious and offered many choices, hot and cold. Beds were comfy and linens were soft. Only bizarre thing was the $2 charge for use of in room safe, but they’ll take it off in the morning if you don’t use it- you must ask though. Very odd. I stay in at least 50 hotels a year for business and never have heard of this. Everything else was just wonderful and the staff was very polite and kind. Especially the woman running breakfast. Would absolutely stay again!