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Best Western Plus Carousel Inn & Suites

2 1/2 star hotel
Connecting rooms
8.8/10 Excellent
(1002 verified Hotels.com guest reviews)
See verified family reviews (15)

generated by AI based on family reviews

Overview

Best Western Plus Carousel Inn & Suites receives positive feedback for its spacious rooms, accommodating families of five or more. Many appreciate the friendly staff and the complimentary breakfast, which features a popular automatic pancake maker. While some mention maintenance issues like the air conditioning or hot tub, the overall experience is considered good value for money. The dark blinds in the rooms are also highlighted as beneficial for light sleepers.

Guest highlights

The large suite rooms, easily accommodating families of five.
The friendly and attentive staff.
The complimentary breakfast, especially the automatic pancake maker.
Dark blinds, helpful for light sleepers.

About the hotel

An indoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and laundry facilities are onsite.

Nearby attractions

Best Western Plus Carousel Inn & Suites is located in Burlington. Local points of interest include Palmer Park, Old Town Museum, and Elitch Gardens Carousel.

Popular amenities

Family friendly

Free cribs/infant beds
Indoor pool
Laundry facilities
Microwave
Refrigerator

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)
Free full breakfast available daily 6 am–9:30 am

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Things to do

Fitness center
Indoor pool

Conveniences

Elevator
Front-desk safe

More

Smoke-free property
map

Reviews that mention...

Family Reviews

for Best Western Plus Carousel Inn & Suites
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

15 reviews

Review data

5 star reviews

53%

4 star reviews

13%

3 star reviews

20%

2 star reviews

13%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Best Western Plus Carousel Inn & Suites

Showing 1 - 10 of 15 reviews

Latest reviews (15)

D

Donovan

20 Aug 2024 - 21 Aug 2024
reviewed on hcom

3 out of 5 stars

Place was nice check In was simple and the service was awesome! Only down fall I would say is I spent $185 for the night and couldn’t even get a cup of coffee. I thought they said 6-10 for breakfast but it ended at 9:30, probably my mistake. But I go down to get breakfast for my kids around 9:20 or so and get cereal and orange juice, the lady cleaning glared at me and I said hello to no response. I get the food take it back to the room for my kids and go back for some coffee for my wife and myself to find the doors locked at 9:32. I ask the front desk worker if there is a place to get a cup of coffee to which she responded well looks like they locked it up already but I can go to town for some coffee. The coffee maker in the lobby was broke. I thought maybe I would get let me see if there is anymore left or I can knock to have her let you in, instead I got you can get some in town. For $185 I would think I would have had better service.
a

ashley

24 Jun 2024 - 25 Jun 2024
reviewed on hcom

3 out of 5 stars

The rooms and hotel were clean but need updating. The beds were hard and the air conditioner was SO loud. The front desk staff was very nice and the breakfast was very good. The pool however was so cold the kids wouldnt even swim.
a

aubrey

8 Sept 2023 - 9 Sept 2023
reviewed on orbitz

5 out of 5 stars

For the price, this place is excellent! It was completely clean, and I felt very safe there. The beds were comfy, they had a very tasty breakfast, with one of the very fun automatic pancake makers, and a peloton bike in the gym! The AC was broken in the gym, so it was a bit of a hot cycle experience, but still nice to be able to use before getting back on the road! The hot tub was drained, so that was a little disappointing, but the kids made the most of the pool. Overall definitely recommend!
B

Brenda

5 Jul 2023 - 6 Jul 2023
reviewed on hcom

5 out of 5 stars

The staff was very friendly and the rooms were very nice sized. Our grandkids loved the automatic pancake maker at the breakfast included with our stay.
R

Ruby

30 Jun 2023 - 2 Jul 2023
reviewed on orbitz

2 out of 5 stars

We we overall disappointed. There were so many details that you expect with this type of hotel that were not taken care of. We got hit at check in with an unexpected charge of $20 for our children staying with us. The fitness room had no ac and was very hot. Hot tub was out of commission. And the breakfast selections were slim. They ran out of coffee our first day there. Room was clean. Staff was friendly.
L

Lizabeth

9 Jun 2023 - 10 Jun 2023
reviewed on hcom

5 out of 5 stars

The employees of this hotel were some of the genuinely friendliest I have ever encountered in my many years of travel. To a person they made us feel welcome and valued. It was like visiting family, without the drama. The hotel was clean, spacious and comfortable. Breakfast was even ready before 6:00 am. I will definitely be coming back.
J

JAMES

2 Jun 2023 - 3 Jun 2023
reviewed on orbitz

5 out of 5 stars

We had the 2 Queen beds with sofa bed suite and the room was huge! Plenty of room for our family of 5.
A

Allison

3 Jun 2023 - 4 Jun 2023
reviewed on orbitz

4 out of 5 stars

Staff was helpful. Breakfast was great. Room was as perfect for our family.
C

Carly

21 Apr 2023 - 22 Apr 2023
reviewed on orbitz

5 out of 5 stars

Blinds in room where really dark so it help my baby girl sleep through the night. Amazing stay. We will come back
S

Sarah

23 Jul 2022 - 24 Jul 2022
reviewed on hcom

5 out of 5 stars

The hotel room was really clean. There were adequate towels, and the a/c was easy to operate. I loved that they offer a suite with two queen beds and a pull-out sofa bed so that my family of six could all sleep comfortably in one room. The continental breakfast in the morning was also very nice -- lots of good options were available and the employee overseeing the breakfast was extremely attentive to cleaning things up quickly and restocking foods that were running low. Overall, a totally awesome hotel stay! Would definitely recommend.
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