Sessile Oak, Llanelli by Marston's Inns

Great stay for one night stop late check in - all super easy staff very friendly took refreshments back to the room from the pub as children tired . Great breakfast super speedy service and then back on the road - double bed and 2 pull out singles lovely hot water for hot bath or shower - basic but perfect for quick overnight stop

Easy check in, good card system for entry, good layout for family room beds, clean room and working TV.

Didnt like that i at to walk through a restaurant of people to book into the hotel, building next to restaurant. Got to our room and our room was not set up as we booked a family room. Staff was very good and sorted it pretty quickly. Could not get any heat to work in the room, only air conditioning. We were all quite cold. Could have put the contact number for the night porter in the rooms. Liked that the fire exits were clearly marked on the back of our door. Also good that the menu was in our room, for anyone who wanted to eat at the restaurant

Good value for money room for myself and two children

It was a surprise and a matter of disappointment that you have charged me for the broken bed without even discussing with us to know what happened. It is really unfair that you did not even consider asking me if my card had the required balance to meet the debt you caused. We reported to the reception that the bed has broken just by sitting on it and the reception staff said that's ok and only asked if we are happy to sleep with the mattress on the floor. The staff said to keep the bed to a side when we asked if the bed can be replaced or moved out of the room as we had two kids sleeping in the room. The reception staff did not mention about any further reviews to the situation of the bed by anyone or any possible penalties. If the staff have mentioned about any further investigations we would have taken the staff to the room and allowed them to look at the bed. This would have given us opportunity to explain the situation and settle it in a much transparent and quick way. The structure of the bed is without any connection between the head and foot ends to prevent it from opening outwards especially when standing on wheels. It felt so unkind that you or your staff, until now did not even ask if the person who sat on the bed while it broke was alright or about any injuries that may have caused by the accident. The broken bed could have caused further risk to the kids as it was never looked at or even offered by your staff to be removed or replaced.