Holiday Inn Aberdeen West, an IHG Hotel

I haven’t had the chance to stay in a hotel since 2008 and although this was only 1 night away, it was great. The bed was so comfy and the room was quiet. I only wish I could come back more often but due to financial burdens due to a death in the family it’s unlikely I’ll get away again anytime soon. I’ve recommended the hotel to my family and friends and I imagine they’ll be booking soon. Parking is often an issue with city hotels, but there was ample space and it was secure. The staff were lovely and couldn’t have been nicer. The hotel is a credit to its chain and if an opportunity arises where I’m able to get away again then I’ll definitely be coming back. It’s easy to find, perfect for acting as a base for the area and is comfy and quiet.

I like this hotel. Check-in was quick and our room was ready. They even set the sofa bed ready for us. The breakfast, you have to pay an additional £10 per person, but the kids are free with paid adult. It was worth it though as they have a large spread for continental breakfast. The bathroom/toilet in our room is pristine cleaned and has everything you need. I would want to stay at this place again. When we arrived, it was late and we didn't have dinner yet, but the Indian restaurant across the hotel was still open. Highly recommended! Best Indian food we've had here in Scotland!

Another lovely stay can’t wait to return. Couple of issues at dinner but no biggies. Met up with family on the Friday night & ate in restaurant featherblade of beef beautiful again & so was the Aberdeen Angus burger.

the hotel is clean and beautiful I forgot to include breakfast and wanted to add it after I paid for the accommodation The receptionist was very nice, however at breakfast she wanted our 16-year-old daughter to considered as an adult and to pay in full. The heat was not working in one room, but a radiator was immediately brought to us and it was fine , a very nice staff . The hotels.com company through which I made the accommodation was disappointing I called them to pay for breakfast, being a family with 4 children, the oldest 16 and the youngest 2, and he asked me to pay over £80. Of course I refused.

Perfectly positioned hotel for our stay. We came to visit family in the area. Loved the breakfast and the clean, comfortable room with our big screen TV. Every staff member we interacted with was smiling and helpful.

First of all, the room was boiling hot and the air conditioning did not work properly. Also its controls were disabled. The room was dusty and the bathroom was with mould. Nevertheless, I am not a complainer and wouldn't have complain if we didn't have the dreadful experience, which started around 9 pm when from the bathroom came the stench of marijuana. It was intolerable. We were with young children. My wife went to the reception to complain and ask for another room. She was refused and even nobody came to check the validity of our complain. Simply no action at all. Not acceptable. I never had such a bad experience in my travels around the world. I strongly suggest to the fellow travelers to avoid this particular property.

Disappointed that on the second day after housekeeping had been around they did not leave enough towels for us all. Also, there were only 2 mugs for a family of 4 who all enjoy hot drinks, this should maybe be taken into consideration in future rather than us having to ask for the extra mugs. That being said, it was a very enjoyable stay and the staff were extremely helpful and friendly.

Excellent customer service which was noticeable from the moment we entered. Staying in a suite for two nights as a family of 3 we made the most of breakfast and tea on site. In each department staff were approachable, helpful and went out their way to make each member of my family feel welcome including my 4 year old son. We all slept amazingl and the room was spacious, clean and had all the essentials required for our stay. The hotel was easily accessible via car and there was no issue for parking. I would defiantly recommend and stay again.